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		Cómo conquistar y mantener la fidelidad de sus clientes : 7 métodos para tener éxito más rapidamente en períodos difíciles / Guy Bobichon ; traducción Claudio L Soriano. by Bobichon, Guy [autor.] \| Soriano Soriano, Claudio L [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Madrid : Ediciones Díaz de Santos, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B663c. Place hold Request article Add to cart (remove)
		Comportamiento del consumidor / Leon G. Schiffman, Leslie Lazar Kanuk ; traducción : Jaime Gómez Mont Araiza. by Schiffman, Leon G [autor.] \| Kanuk, Leslie Lazar. Edition: 3a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Prentice\Hall Hispanoamericana, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / S333c. Place hold Request article Add to cart (remove)
		Eso no es asunto mio : atrevase como cliente a exigir un mejor servicio; y láncese como empresa a ofrecerlo / Peter Glen ; traducción Jorge Enrique Wahanik. by Glen, Peter [autor.] \| Wahanik, Jorge Enrique [translator]. Series: Desarrollo gerencialMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Editorial Norma, 1992Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / G558e, ... Place hold Request article Add to cart (remove)
		La satisfaccion total del cliente : la estrategia de 25 compañías europeas lideres en calidad de servicio / Jacques Horovitz. by Horovitz, Jacques [autor.] \| Angstadt, Michel \| Jurgens Panak, Michele. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : McGraw Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H292s. Place hold Request article Add to cart (remove)
		12 pasos para el éxito brindando servicio / Barrie Hopson, Mike Scally ; traducción de Business Skills. by Hopson, Barrie - Scally, Mike. Language: Spanish Publisher: Buenos Aires : Ediciones Macchi, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H798d. Place hold Request article Add to cart (remove)
		Comunicación : estrategias, técnicas y tácticas en el mercado / Jorge Javier Bonnin. by Bonnin, Jorge Javier [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Buenos Aires : Ediciones Macchi, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 659.11 / B718c. Place hold Request article Add to cart (remove)
		Gestión de la atención al cliente / Andrew Brown. by Brown, Andrew [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B877g, ... Place hold Request article Add to cart (remove)
		Calidad total en la gestión de servicios : Cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; traducción Claudio L. Soriano Soriano. by Zeithaml, Valarie A [autor.] \| Berry, Leonard L \| Parasuraman, A \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / Z48c. Place hold Request article Add to cart (remove)
		Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart ; traducción Ignacio Ma. Martínez de Onate. by Heskett, James L [autor.] \| Martínez de Oñate, Ignacio María [traductor] \| Sasser, Earl, Jr \| Hart, Christopher W. L. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H583c. Place hold Request article Add to cart (remove)
		How to turn customer service into customer sales / Bernard Katz. by Katz, Bernard [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Lincolnwood, Ill : NTC Business Books, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K197h. Place hold Request article Add to cart (remove)
		Marketing Magnético : La estrategia definitiva para atraer y conservar clientes / John R. Graham. by Graham, John R [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Díaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / G739m. Place hold Request article Add to cart (remove)
		El cliente es lo primero : estrategia para un servicio de calidad / Diorki SA. by Walker, Denis [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Diaz de Santos, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W178c. Place hold Request article Add to cart (remove)
		Calidad en el servicio a los clientes : cómo compiten las grandes compañías americanas en la revolución del servicio al cliente... y cómo podemos hacerlo todos / D. Kieth Denton ; traducción Asel. by Denton, D. Keith [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / D415c. Place hold Request article Add to cart (remove)
		La satisfacción del cliente : la otra mitad de su trabajo / Dru Scott ; translator Héctor G Tejera. by Scott, Dru [autor.] \| Tejera, Héctor G [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamericana, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S425s. Place hold Request article Add to cart (remove)
		La cortesía por teléfono y el servicio al cliente : escuchar efectivamente, responder efectivamente / Lloyd Finch. by Finch, Lloyd [autor.] \| Grepe Philip, Nicolás [editor]. Series: Serie 50 minutosEdition: Editor Nicolás Grepe P.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamerica, 1992Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.81 / LL793c, ... Place hold Request article Add to cart (remove)
		La vanguardia del servicio al cliente : 15 claves para satisfacer al cliente / Clay Carr ; traducción Asel. by Carr, Clay [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C311v. Place hold Request article Add to cart (remove)
		Auditoria del servicio metodologia / Humberto Serna Gomez. by Serna Gómez, Humberto [autor.] \| Gomez, John Jairo \| Universidad de lol Andes. Facultad de Administracion, Universidad de lol Andes. Facultad de Administracion. Series: Mercadeo ; no.29Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Universidad de los Andes. Facultad de Administracion, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S486a. Place hold Request article Add to cart (remove)
		Cómo conservar su clientela / Robert L. Desatnick ; traducción Eduardo Calado Noguera ; revisión técnica Humberto Serna Gómez. by Desatnick, Robert L [autor.] \| Calado Noguera, Eduardo [traductor] \| Serna Gómez, Humberto [revisión]. Series: Serie EmpresarialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Fondo Editorial Legis, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / D441c. Place hold Request article Add to cart (remove)
		Cómo contentar clientes disgustados : conserve la calma ante situaciones desagradables / Rebecca L. Morgan ; traductor Julio Galindo. by Morgan, Rebecca L [autor.] \| Galidno, Julio [traductor]. Edition: Editor Nicolás Grepe Philp.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo editorial Iberoamerica, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M849c. Place hold Request article Add to cart (remove)

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