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Re-evolución en el servicio : la transformación del servicio al cliente en el siglo XXI / Gabriel Vallejo López .

by Vallejo López, Gabriel [autor.].

Edition: 1ra. edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Conecta, 2018Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182r 2018.

La pregunta decisiva 2.0 / Fred Reichheld, Rob Markey ; traducción Luis Ruiz, María López Medel .

by Reichheld, Fred, 1952- [autor.] | Markey, Rob, 1952- | Ruiz, Luis [traductor .] | López Medel, María [traductor .].

Series: Acción empresarialEdition: 1a. edición / revisada y ampliada .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Madrid : LID Editorial Empresarial, Harvad Business Review Press, 2012Other title: La pregunta decisiva 2.0 : cómo utilizan las empresas el sistema de promotores netos para crecer / .Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.872 / R351p 2012.

Las 6R del negocio / Pablo Fernández ; prólogo Martha Rogers.

by Fernández, Pablo [autor.] | Rogers, Martha [prólogo .].

Series: Acción empresarialEdition: 1a. edición .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones de la U, LID Editorial Empresarial, 2017Other title: Las 6R del negocio : seis estrategias probadas para crecer rentabilizando su cartera de clientes /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365r 2017.

Customer experience strategy : design & implementation / Maurice FitzGerald, Peter FitzGerald.

by FitzGerald, Maurice [autor.] | Fitzgerald, Peter.

Series: Customer Strategy ; 1Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Suiza : Customer Strategy, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F553c 2017.

Los 100 errores de la experiencia de cliente / Juan Carlos Alcaide .

by Alcaide Casado, Juan Carlos [autor.].

Series: DivulgaciónMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : ESIC, 2015Other title: Los cien errores de la experiencia de cliente /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A346c 2015.

CRM la guia definitiva : estrategia de gerenciamiento de la relación con los clientes / Hugo Brunetta .

by Brunetta, Hugo [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Buenos Aires : Pluma digital, 2016Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B895c 2016, ...

Customer experience : la fórmula del éxito para enamorar a los clientes / Marcos Álvarez.

by Álvarez, Marcos [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Barcelona : Profit Editorial, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A473c1 2016.

Las 6R del marketing : seis estrategias probadas para rentabilizar su cartera de clientes / Pablo Fernández.

by Fernández, Pablo [autor.].

Series: Gerencia MarketingMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Carvajal Soluciones Educativas, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365s 2016.

Equity management : the art and science of modern quantitative investing / Bruce I. Jacobs, Kenneth N. Levy.

by Jacobs, Bruce I [autor.] | Levy, Kenneth N.

Edition: Second. edition .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : McGraw-Hill, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 332.645 / J171e 2016.

The art of digital marketing : the definitive guide to creating strategic, targeted and measurable online campaigns / Ian Dodson.

by Dodson, Ian [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Hoboken, Nueva Jersey : Wiley, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / D647a 2016.

Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez.

by Gómez, David [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018.

Viral marketing : potential and pitfalls / Michael Bryce .

by Bryce, Michael [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Alemania : Av Akademikerverlag, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / B916v 2012.

Marketing communications : principles and practice / Philip J. Kitchen.

by Kitchen, Philip J [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Londres : Thomson, 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K622m 2006.

Más allá del customer experience / Raúl Amigo ; prólogo de Don Peppers .

by Amigo, Raúl [autor.] | Peppers, Don [prólogo .].

Series: Colección acción empresarialMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : LID Editorial Empresarial ; Ediciones de la U, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A516a 2016.

Técnicas de información y atención al cliente - consumidor : comunicación y asesoramiento al usuario en actividades de venta / Alexandre Hermida Mondelo, Inmaculada Iglesias Fernández.

by Hermida Mondelo, Alexandre [autor.] | Iglesias Fernández, Inmaculada.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Limusa ; Ideaspropias ; Buena Semilla, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / H554t 2017.

Competing against luck : the story of innovation and customer choice / Clayton M. Christensen...[y otros].

by Christensen, Clayton M, 1952- [autor.] | Hall, Taddy | Dillon, Karen | Duncan, David S.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : HarperBusiness, an imprint of HarperCollins Publishers, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C737c 2016.

Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus.

by Klaus, Philipp [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Palgrave Macmillan, 2015Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / K636m 2015, ...

Purple cow : transform your business by being remarkable / Seth Godin.

by Godin, Seth [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Penguin Books, 2005Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.802 / G585p 2005.

Building a storybrand : clarify your message so customers will listen / Donald Miller.

by Miller, Donald E, 1971- [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: [New York] : HarperCollins Leadership, an imprint of HarperCollins, 2017Other title: Building a story brand.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.827 / M647b 2017.

Marketing myopia / Theodore Levitt.

by Levitt, Theodore, 1925-2006 [autor.].

Series: : Harvard business review classicsMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston, Massachusetts : Harvard Business Review Press, 2008Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.802 / L666m 2008.

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