Customer connections : new strategies for growth / Robert E. Wayland, Paul M Cole.
Material type: TextLanguage: English Publisher: Boston, MA : Harvard Business School Press, 1997Description: xi, 265 páginas : ilustraciones ; 24 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0875847994; 0875847994Subject(s): Consumidores | Relaciones con los clientes | Comportamiento del consumidor | Servicio al cliente | Investigación de mercadeoDDC classification: 658.812Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
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Libros |
Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / W358c (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101010006 | ||
Libros |
Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / W358c (Browse shelf(Opens below)) | Ej. 2 | 2 | Available | 7101010033 |
Total holds: 0
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658.812 / W178c El cliente es lo primero : estrategia para un servicio de calidad / | 658.812 / W237m Marketing al revés : cómo convertir a sus anteriores clientes en sus mejores clientes / | 658.812 / W336 2013 The ten principles behind great customer experience / | 658.812 / W358c Customer connections : new strategies for growth / | 658.812 / W358c Customer connections : new strategies for growth / | 658.812 / W365w 2017 What customers crave : how to create relevant and memorable experiences at every touchpoint / | 658.812 / W436h 2002 How to acquire clients : powerful techniques for the successful practitioner / |
Includes bibliographical references (p. 253\260) and index.
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