Search

Your search returned 19 results.

Results
		Cómo gerenciar el servicio al cliente / Bernard Katz ; traducción Teresa Nino Torres ; revisión técnica Humberto Serna Gómez. by Katz, Bernard [autor.] \| Niño Torres, Teresa [traductor] \| Serna Gómez, Humberto. Series: Serie EmpresarialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Fondo Editorial Legis, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K19c. Place hold Request article Add to cart (remove)
		La revolución del servicio : el toque personal que conserva y cautiva clientes / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto \| Villamizar Herrera, Jesús [traductor]. Series: Serie empresarial LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : [s.e.], 1990Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A341r, ... Place hold Request article Add to cart (remove)
		Marketing en las empresas de servicios : compita mediante la calidad / Leonard L. Berry, A. Parasuraman ; translator Jorge Cardenas Nannetti. by Berry, Leonard L, 1942- [autor.] \| Parasuraman, A. Series: Desarrollo gerencialEdition: Ed / Armando Bernal M. y Lucrecia Monárez T.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Norma, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / B534m. Place hold Request article Add to cart (remove)
		Services marketing / Christopher H. Lovelock. by Lovelock, Christopher H [autor.]. Edition: Third edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / L897s. Place hold Request article Add to cart (remove)
		Principles of service marketing and management / Christopher Lovelock, Lauren Wright. by Lovelock, Christopher H [autor.] \| Wright, Lauren. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 1999Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898p. Place hold Request article Add to cart (remove)
		Services marketing / David L. Kurtz, Kenneth E Clow. by Kurtz, David L [autor.] \| Clow, Kenneth E. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : J. Wiley & Sons, 1998Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / K95s. Place hold Request article Add to cart (remove)
		Marketing de servicios : estrategias para turismo, finanzas, salud y comunicación / Marcos Henrique Nogueira Cobra ; traducción y revisión técnica Germán Narváez Rozo. Edition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Bogotá ; Buenos Aires : McGraw Hill, 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C652m, ... Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonar L. Berry ; traducción Adriana de Hassan. by Berry, Leonard L [autor.] \| Hassan, Adriana de [traductor]. Edition: Edición Armando Bernal, Lucrecia Monárez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B534b. Place hold Request article Add to cart (remove)
		Administracion de servicios : estrategias para la creacion de valor en el nuevo paradigma de los negocios / Christopher Loverlock, [y otros cuatro] ; traduccion Miguel Angel Sanchez Carrion, Pilar Mascaro Sacristan, Jaime Gomez Mont Araiza ; colaboracion tecnica Karla Veronica Cabrera Martinez. by Lovelock, Christopher H [autor] \| Cabrera Martinez, Karla Veronica [colaborador] \| Gómez Mont Araiza, Jaime [traductor] \| Mascaró Sacristán, Pilar [traductor] \| Sánchez Carrión, Miguel Angel [traductor]. Series: Area: AdministracionEdition: Segunda edicion.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Naucalpan de Juarez, Estado de Mexico : Pearson Educacion de Mexico : Prentice Hall, 2011Publisher: [s.l.] : [s.e.], 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / A238a. Place hold Request article Add to cart (remove)
		ISO 9000 : 2000 : calidad en los servicios / Andrés Senlle, Eduardo Martínez, Nicolás Martínez. by Senlle, Andrés [autor.] \| Martínez, Eduardo \| Martínez, Nicolás. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / S474c. Place hold Request article Add to cart (remove)
		Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H [autor.] \| Wirtz, Jochen. Edition: Sixth edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Pearson/Prentice Hall, 2007Online access: Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898s. Place hold Request article Add to cart (remove)
		Marketing de Servicios / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler ; revisión técnica Juan Pablo Calderón Dávalos, Irma López Espinosa ; traducción Jorge Alberto Velázquez Arellano y Elizabeth Treviño Rosales. by Zeithaml, Valarie A [autor.] \| Bitner, Mary Jo \| Calderón Dávalos, Juan Pablo [revisión] \| Gremler, Dwayne D \| López Espinosa, Irma [revisión] \| Treviño Rosales, Magda Elizabeth [traductor] \| Velázquez Arellano, Jorge Alberto [traductor]. Edition: 5a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw Hill, 2009Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8 / Z48m, ... Place hold Request article Add to cart (remove)
		El alto crecimiento : cómo lo consiguen las empresas / Gunter Pauli ; traducción Asel. by Pauli, Gunter, 1956- [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / P327a. Place hold Request article Add to cart (remove)
		How to sell a service : guidelines for effective selling in a service business / Malcolm H.B. McDonald with John Leppard. by McDonald, Malcolm [autor.] \| Leppard, John. Series: The Marketing seriesMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: London : Heinemann, 1986Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / M478. Place hold Request article Add to cart (remove)
		Marketing de servicios : personal, tecnologia y estrategia / Christopher Lovelock, Jochen Wirtz ; traduccion, Leticia Esther Pineda Ayala. by Lovelock, Christopher H [autor] \| Pineda Ayala, Leticia Esther [traductor] \| Wirtz, Jochen [autor]. Edition: 6a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Mexico : Pearson Educacion, 2009Publisher: [s.l.] : [s.e.], 2009Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / L911m 2009, ... Place hold Request article Add to cart (remove)
		Gerencia del servicio / Colegio de Estudios Superiores de Administración - CESA ; conferencista Dr. Fernando Sánchez P. by Colegio de Estudios Superiores de Administración - CESA \| Sánchez Paredes, Fernando. Series: Diálogos empresarialesMaterial type: Sound; Audience: General; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración - CESA, 2002Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C691g 2002. Place hold Request article Add to cart (remove)
		Marketing de servicios : personal, tecnología y estrategia / Christopher Lovelock, Jochen Wirtz ; traducción Leticia Esther Pineda Ayala. by Lovelock, Christopher H [autor.] \| Wirtz, Jochen. Edition: Séptima edición.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson, 2015Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / L911m1 2015, ... Place hold Request article Add to cart (remove)
		Administración de servicios = Service management / MTI Teleprograms Inc. ; traducción Julio Nieto Bernal ; productor-director Jerry Haislmaier. by Nieto Bernal, Julio [traductor] \| Haislmaier, Jerry [director] \| Albrecht, Karl \| MTI Teleprograms Incorporated. Material type: Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [California] : Valley productions -MTI Films & Video Inc., 1986Other title: Service management : [Videograbación].Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8 / AD238 1986, ... Place hold Request article Add to cart (remove)

Hola