Search

Your search returned 31 results.

Results
		Cómo conquistar y mantener la fidelidad de sus clientes : 7 métodos para tener éxito más rapidamente en períodos difíciles / Guy Bobichon ; traducción Claudio L Soriano. by Bobichon, Guy [autor.] \| Soriano Soriano, Claudio L [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Madrid : Ediciones Díaz de Santos, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B663c. Place hold Request article Add to cart (remove)
		Marketing : connecting with customers / Gilbert D. Harrell y Gary L. Frazier. by Harrell, Gilbert D [autor.] \| Frazier, Gary L. Material type: Text; Literary form: Not fiction ; Audience: General; Language: inglés Publisher: New Jersey : Prentice Hall, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / H296m 1999, ... Place hold Request article Add to cart (remove)
		La organización que actua en función del mercado : cómo entender, atraer y mantener a los clientes valiosos / George S. Day ; traducción de Adriana de Hassan. by Day, George S [autor.] \| Hassan, Adriana de [traductor .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: español Original language: inglés Publisher: Bogotá : Norma, 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / D273o 2000, ... Place hold Request article Add to cart (remove)
		De la calidad de servicio a la fidelidad del cliente / Dolors Setó Pamies. by Setó Pamies, Dolors [autor.]. Series: Libros profesionales de empresaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S495d. Place hold Request article Add to cart (remove)
		Gestión de la clientela : la manera de conseguir y retener clientes rentables / Rafael Martínez\Vilanova Martínez. by Martínez-Vilanova Martínez, Rafael [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M385g. Place hold Request article Add to cart (remove)
		Fidelización... un paso más allá de la retención : el marketing directo, el despliegue CRM y la empresa virtual / Félix Cuesta Fernández ; prólogo Eduardo Montes Pérez. by Cuesta Fernández, Félix [autor.] \| Montes Pérez, Eduardo [prólogo .]. Series: : Serie McGraw-Hill de management. MarketingMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: español Publisher: Madrid : McGraw-Hill, 2003Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / C965f 2003, ... Place hold Request article Add to cart (remove)
		Cómo vender a clientes difíciles / Mc Graw-Hill, Inc.; asesores: Chuck Cole, J.W. Demsey, Charles Palmer. by Cole, Chuck \| Demsey, J.W \| Palmer, Charles. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [sin lugar] : CRM Productions, [1990]Other title: Selling to tough customer.Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / C728c 1990, ... Place hold Request article Add to cart (remove)
		Cómo tratar con clientes difíciles : 10 estrategias simples para vender a tercos, desagradables y agresivos / Dave Anderson. by Anderson, Dave [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 2008Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A545c 2008, ... Place hold Request article Add to cart (remove)
		Marketing con causa : cómo incrementar la reputación de marca y la lealtad de los clientes con estrategias de responsabilidad social / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Confrencista Dr. Gerardo González Uribe. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| González Uribe, Gerardo. Series: Marketing BreakfastMaterial type: Sound; Audience: General; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA, 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / C691m 2006. Place hold Request article Add to cart (remove)
		Jornada la Nueva Imagen del Servicio : un excelente servicio al cliente es hoy la clave para competir, conservar a nuestros clientes satisfechos y mejorar las utilidades de la organización / Elizabeth Richoux Laverde, Lucía G. de Taborda. by G. de Taborda, Lucía \| Richoux Laverde, Elizabeth. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.84 / R533n 1998. Place hold Request article Add to cart (remove)
		Smart : lo fundamental y lo más efectivo acerca de los clientes / Ros Jay ; traductor de Gustavo Elías Fonseca. by Jay, Ros [autor.] \| Fonseca, Gustavo Elías [traductor ]. Edition: 1a. edición.Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Bogotá : McGraw-Hill Interamericana S.A., 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / J421s 2000, ... Place hold Request article Add to cart (remove)
		Customer experience strategy : design & implementation / Maurice FitzGerald, Peter FitzGerald. by FitzGerald, Maurice [autor.] \| Fitzgerald, Peter. Series: Customer Strategy ; 1Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Suiza : Customer Strategy, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F553c 2017. Place hold Request article Add to cart (remove)
		Los 100 errores de la experiencia de cliente / Juan Carlos Alcaide . by Alcaide Casado, Juan Carlos [autor.]. Series: DivulgaciónMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : ESIC, 2015Other title: Los cien errores de la experiencia de cliente /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A346c 2015. Place hold Request article Add to cart (remove)
		Las 6R del marketing : seis estrategias probadas para rentabilizar su cartera de clientes / Pablo Fernández. by Fernández, Pablo [autor.]. Series: Gerencia MarketingMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Carvajal Soluciones Educativas, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365s 2016. Place hold Request article Add to cart (remove)
		Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez. by Gómez, David [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018. Place hold Request article Add to cart (remove)
		Competing against luck : the story of innovation and customer choice / Clayton M. Christensen...[y otros]. by Christensen, Clayton M, 1952- [autor.] \| Hall, Taddy \| Dillon, Karen \| Duncan, David S. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : HarperBusiness, an imprint of HarperCollins Publishers, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C737c 2016. Place hold Request article Add to cart (remove)
		Un servicio legendario : la clave es interesarse por el cliente / Ken Blanchard, Victoria Halsey y Kathy Cuff ; traducción de Carlos Ossés Torrón . by Blanchard, Ken Blanchard, Kenneth H [autor.] \| Halsey, Victoria \| Cuff, Kathy \| Ossés Torrón, Carlos [traductor .]. Series: : Narrativa empresarialMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Barcelona : Empresa activa, 2014-2015Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B639s 2015, ... Place hold Request article Add to cart (remove)
		The simple truths of service : inspired by Johnny the bagger / Ken Blanchard y Barbara A. Glanz. by Blanchard, Ken Blanchard, Kenneth H [autor.] \| Glanz, Barbara A. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Naperville, Illinois : Simple Truths, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B639s 2017. Place hold Request article Add to cart (remove)

Hola