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Estrategias actualizadas de marketing / Marketing Data Ltda.

by Marketing Data Ltda [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Marketing Data Ltda, 1987Availability: Items available for loan: Biblioteca CESA (1)Call number: R658.8 / M345e.

II Simposium Internacional : la calidad orientada al cliente / Augusto Pozo Pino , Centro de Calidad.

by Pozo Pino, Augusto [autor.] | Centro de Calidad.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Monterrey : Centro de Calidad, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C153c.

Porque compra la gente y otros.

Material type: Film Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : McGraw-Hill, 1983Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / P837 1983.

Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez.

by Gómez, David [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018.

Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus.

by Klaus, Philipp [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Palgrave Macmillan, 2015Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / K636m 2015, ...

Customer experience : 22 international CX professionals share their current best-thinking on achieving impact and visibility through world-class best-practice CX / Editor Andrew Priestley.

by Priestley, Andrew [editor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido : Writing Matters, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2019.

La Gestión en las empresas de servicios / James L. Heskett ; traducción de Francisco Nadal de Moner.

by Heskett, James L [autor.] | Nadal de Moner, Francisco [traductor].

Series: Gestión e InnovaciónMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Plaza & Janés Editores, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / H585g.

Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart ; traducción Ignacio Ma. Martínez de Onate.

by Heskett, James L [autor.] | Martínez de Oñate, Ignacio María [traductor] | Sasser, Earl, Jr | Hart, Christopher W. L.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H583c.

El cliente y la calidad en el servicio / Ileana Olvera Romero, A. Oliver Scherer Leibold.

by Olvera Romero, Ileana [autor.] | Scherer Leibold, A Oliver.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Editorial Trillas, Universidad Anáhuac, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / O529c.

Ponga la calidad a prueba : compruebe si realmente da buenos resultados todo lo que se dice acerca de la calidad / Roger J. Howe, Dee Gaeddert, Maynard A. Howe ; traducción de Lino Leopoldo Santacruz Moctezuma.

by Howe, Roger J. - Gaeddert, Dee, Coaut. - Howe, Maynard A., Coaut. - Santacruz Moctezuma, Lino Leoplodo [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw-Hill, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H855p.

Implacable : ahora sí, por fin, la manera japonesa de hacer marketing / Johny K. Johansson, Ikujiro Nonaka ; traducción Jorge Cárdenas Nannetti.

by Johansson, Johny K [autor.] | Cárdenas Nannetti, Jorge, 1906- [traductor] | Nonaka, Ikujiro, 1935-.

Series: Interes generalEdition: Edición Armando Bernal, María Lucrecia Monares.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Grupo Editorial Norma, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / J65i, ...

Servicio al cliente : métodos de auditoria y medición / Humberto Serna Gómez.

by Serna Gómez, Humberto [autor.].

Series: Temas gerencialesEdition: 2a. edition / actualizada y corregida.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486s, ...

Fidelizando clientes : detectar y mantener al cliente leal / Josep Maria Martínez Ribes, Lluís de Borja Soler y Patrícia Carvajal Pérez.

by Martínez Ribes, Josep Maria [autor.] | Borja Soler, Lluís de | Carvajal Pérez, Patrícia.

Series: : Eada gestión ; 41Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: español Publisher: Barcelona : Gestión 2000 ; 2001Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / M385f, ...

Cómo medir la satisfacción del cliente : desarrollo y utilización de cuestionarios / Bob E. Hayes ; Adelaida Santapau, translator.

by Hayes, Bob E. - Santapau, Adelaida [traductor].

Edition: 3 edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Gestión 2000, 2002Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / H417c.

De l'attribut de l'object á la satisfaction des consommateurs / Anne-Francoise Audrain.

by Audrain, Anne-Francoise [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: French Publisher: Rouen, Francia : Ecole Supérieure de Commerce de Rouen, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / A915l.

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