Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.
Material type: TextLanguage: English Publisher: [Washington D.C.] : American Managament Association, 2013Description: 202 páginas : ilustracionesContent type: texto Media type: sin mediación Carrier type: volumenISBN: 9780814431993Subject(s): Empleados -- Entrenamiento | Mercadeo relacional | Sistema de información en mercadeo | Relaciones con los clientes -- Administración | Preferencias de los consumidoresDDC classification: 658.812Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
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Libros |
Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / T646s (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101019851 | ||
Libros |
Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / T646s (Browse shelf(Opens below)) | Ej. 2 | 2 | Available | 7101019852 |
Total holds: 0
Incluye índice (p.198-202)
Sala Mercadeo.
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