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		Pensamientos sobre servicio / Jorge Pinedo Rivera. by Pinedo Rivera, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Alborada 2000, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P649p, ... Place hold Request article Add to cart (remove)
		Clientes para siempre / Carl Sewel, Paul B. Brown ; traducción Roberto A Arias. by Sewell, Carl [autor.] \| Brown, Paul B \| Haas, Roberto A [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw\Hill/Interamericana, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S515c, ... Place hold Request article Add to cart (remove)
		La clientelización de los mercados : la nueva frontera en la competencia comercial / B. Joseph Pine II ; traducción de Jesús Villamizar Herrera ; revisión técnica de Humberto Serna Gómez ; prólogo de Stan Davis. by Pine, B. Joseph, II [autor.] \| Villamizar Herrera, Jesús [traductor .] \| Serna Gómez, Humberto [revisión] \| Davis, Stanley M [prólogo ]. Series: : Serie empresarialMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: español Original language: inglés Publisher: Santafé de Bogotá : Fondo Editorial Legis, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P649c 1994, ... Place hold Request article Add to cart (remove)
		La gran idea : como ganar con ideas EXTRAVAGANTES !QUE si VENDEN! / George Lois. by Lois, George [autor] \| Pitts, Bill [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 659.11 / L834g. Place hold Request article Add to cart (remove)
		Sabe usted lo que realmente quieren sus clientes? : un método de éxito seguro para descubrirlo / Jhon F. Lytle ; traducción Jesús Villamizar Herrera ; asesoria y revisión técnica Humberto Serna Gómez. by Lytle, Jhon F [autor.] \| Serva Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Serie Empresarial. LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : Fondo Editorial Legis, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L996s. Place hold Request article Add to cart (remove)
		Marketing y gestión de servicios : la gestión de los momentos de la verdad y la competencia en los servicios / Christian Gronroos;prólogos Philip Kotler y Juan Carlzon, traductores Rafael Felipe Ramírez León, Juan Manuel Criado Fernández. by Gronroos, Christian [autor.] \| Carlzon, Juan \| Criado Fernández, Juan Manuel [traductor] \| Kotler, Philip \| Ramírez León, Rafael Felipe [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G876m. Place hold Request article Add to cart (remove)
		Cómo usar el teléfono / Sophie de Menthon ; traducción de Ramón Puig. by Menthon, Sophie De [traductor]. Series: Serie Mini empresaEdition: 2 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Gestión 2000, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M549c. Place hold Request article Add to cart (remove)
		Los catorce puntos de Deming aplicados a los servicios / A. C. Rosander ; versión española por Miguel Angel Vila Espeso, Elizabeth Hoy Harvey. by Rosander, Arlyn Custer, 1903- [autor.] \| Hoy Harvey, Elizabeth [traductor] \| Vila Espeso, Miguel Angel [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / R788c. Place hold Request article Add to cart (remove)
		Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano. by Tschohl, John [autor.] \| Franzmeier, Steve \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877a. Place hold Request article Add to cart (remove)
		Todo el poder al cliente / Karl Albrecht. by Albrecht, Karl [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Paidós, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341t. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Product plus : how product + service = competitive advantage / Christopher Lovelock. by Lovelock, Christopher H [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw\Hill, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L898p. Place hold Request article Add to cart (remove)
		Consumer behavior / Leon G. Schiffman, Leslie Lazar Kanuk. by Schiffman, Leon G [autor.] \| Kanuk, Leslie Lazar. Edition: Fifth edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Englewood Cliffs, NJ : Prentice Hall, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / S333b. Place hold Request article Add to cart (remove)
		Saber escuchar : guía para tener éxito en los negocios / Arthur K. ; revisión técnica Gabriel Vásquez M., Borja González Llano ; traducción Diorki. by Robertson, Arthur K [autor.] \| Diorki [traductor] \| González Llano, Borja [revisión] \| Vázquez M., Gabriel [revisión]. Series: Biblioteca de NegociosMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Irwin, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.45 / R649s. Place hold Request article Add to cart (remove)
		Creación del valor : la clave de la gestión competitiva, diseño de una estrategia global / William A. Band ; traducción Claudio L Soriano. by Band, William A [autor.] \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B214c. Place hold Request article Add to cart (remove)
		Gestión de la calidad empresarial : calidad en los servicios y atención al cliente calidad total / José Antonio Pérez Fernández Velasco. by Pérez Fernández de Velasco, José Antonio [autor.]. Series: Colección cultura empresarial e innovaciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / P438g. Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera. by Albrecht, Karl [autor.] \| Bradford, Lawrence J. Coaut. - Villamizar Herrera, Jesús [traductor]. Series: Serie EmpresarialMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Legis, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		Calidad con calidez / Producción y transmisión a cargo del ITESM Campus Monterrey; Jorge Pineda y Socorro Fonseca ; moderador Raúl Arturo Derat. by Instituto Tecnológico y de Estudios Superiores de Monterrey \| Derat, Raúl Arturo \| Pineda, Jorge \| Fonseca, Socorro \| Pineda, Jorge. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: México : Instituto Tecnológico y de Estudios Superiores de Monterrey, 1994Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.568 / IN59c 1994, ... Place hold Request article Add to cart (remove)
		Gerencia del servicio : seminario interno Procuraduría General de la Nación / Alberto González Lesmes. by González Lesmes, Alberto. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.4 / G643se 1994. Place hold Request article Add to cart (remove)

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