Results
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Great customer service on the telephone / Kristin Anderson. by Anderson, Kristi [autor.]. Material type: Text; Literary form:
Not fiction
; Audience:
Specialized;
Language: English Publisher: New York : American Management Associations, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A549g.
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Uno por uno : el marketing del Siglo XXI / Don Peppers. by Peppers, Don [autor.] | Rogers, Martha [autor]. Material type: Text; Literary form:
Not fiction
; Audience:
Specialized;
Language: Spanish Publisher: Buenos Aires : Javier Vergara, 1996Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / P424m, ...
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Winning the service game / Benjamin Schneider, David E Bowen. by Schneider, Benjamin, 1938- [autor.]. Material type: Text
festschrift
; Literary form:
Not fiction
; Audience:
Specialized;
Language: English Publisher: Boston, MA : Harvard Business School Press, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S359w.
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Marketing relacional / Carmen Barroso Castro, Enrique Martn Armario. by Barroso Castro, Carmen [autor.] | Armario, Enrique Martín. Material type: Text; Literary form:
Not fiction
; Audience:
Specialized;
Language: Spanish Publisher: Madrid : Esic Editorial, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / B277m, ...
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