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La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez.

by Albrecht, Karl [autor.] | Bradford, Lawrence J | Serna Gómez, Humberto [revisión] | Villamizar Herrera, Jesús [traductor].

Series: Temas gerencialesMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e.

La revolución del servicio : lo único que cuenta es un cliente satisfecho / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez.

by Albrecht, Karl [autor.] | Serna Gómez, Humberto [revisión] | Villamizar Herrera, Jesús [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341r.

Plan de incorporación y desarrollo de la mercadotécnia hospitalaria en México / Luis Alfonso Pérez Romero.

by Perez Romero, Luis Alfonso [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Universidad Nacional Autonoma de Mexico, 1998Dissertation note: Tesis para el grado de Doctor en Administración - Organizaciones. Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / P438p.

Las nuevas reglas del marketing : Use el marketing de relaciones personales y sera el lider de su industria / Frederick Newell.

by Newell, Frederick [autor.] | Rosas, Rosa María.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / N544n, ...

Las mejores prácticas : Arthur Andersen identifica soluciones enfocadas en el cliente para disparar los resultados de la empresa / Robert Hiebeler, Thomas B. Kelly y Charles Ketteman ; traducción Adriana de Hassan.

by Hiebeler, Robert [autor.] | Andersen, Arthur | Hassan, Adriana de [traductor] | Kelly, Thomas B | Ketteman, Charles.

Series: Interes generalEdition: Edición María Lucrecia Monares.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Bogotá : Grupo Editorial Norma, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.409 / H633m.

Principles of service marketing and management / Christopher Lovelock, Lauren Wright.

by Lovelock, Christopher H [autor.] | Wright, Lauren.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 1999Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898p.

Marketing relacional / Carmen Barroso Castro, Enrique Martn Armario.

by Barroso Castro, Carmen [autor.] | Armario, Enrique Martín.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Esic Editorial, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / B277m, ...

Services marketing / David L. Kurtz, Kenneth E Clow.

by Kurtz, David L [autor.] | Clow, Kenneth E.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : J. Wiley & Sons, 1998Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / K95s.

Marketing de servicios : estrategias para turismo, finanzas, salud y comunicación / Marcos Henrique Nogueira Cobra ; traducción y revisión técnica Germán Narváez Rozo.

Edition: 2a edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Bogotá ; Buenos Aires : McGraw Hill, 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C652m, ... Not available: Biblioteca CESA: Lost (1).

Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonar L. Berry ; traducción Adriana de Hassan.

by Berry, Leonard L [autor.] | Hassan, Adriana de [traductor].

Edition: Edición Armando Bernal, Lucrecia Monárez.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B534b.

Administracion de servicios : estrategias para la creacion de valor en el nuevo paradigma de los negocios / Christopher Loverlock, [y otros cuatro] ; traduccion Miguel Angel Sanchez Carrion, Pilar Mascaro Sacristan, Jaime Gomez Mont Araiza ; colaboracion tecnica Karla Veronica Cabrera Martinez.

by Lovelock, Christopher H [autor] | Cabrera Martinez, Karla Veronica [colaborador] | Gómez Mont Araiza, Jaime [traductor] | Mascaró Sacristán, Pilar [traductor] | Sánchez Carrión, Miguel Angel [traductor].

Series: Area: AdministracionEdition: Segunda edicion.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Naucalpan de Juarez, Estado de Mexico : Pearson Educacion de Mexico : Prentice Hall, 2011Publisher: [s.l.] : [s.e.], 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / A238a.

Sentimientos : la excelencia en el servicio a clientes / John Tschohl.

by Tschohl, John [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T879s.

Sentimientos : la excelencia en el servicio clínicas y hospitales / John Tschohl.

by Tschohl, John [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T879e.

Services marketing : text and cases / Steve Baron, Kim Harris.

by Baron, Steve [autor.] | Harris, Kim [coautor].

Edition: 2 edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Palgrave, 2003Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.82 / B265s, ...

Marketing de los servicios / Ildefonso de los servicios.

by Grande Esteban, Ildefonso [autor.].

Edition: 3a. edition / revisada.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G751m.

ISO 9000 : 2000 : calidad en los servicios / Andrés Senlle, Eduardo Martínez, Nicolás Martínez.

by Senlle, Andrés [autor.] | Martínez, Eduardo | Martínez, Nicolás.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / S474c.

Gerencia de clientes / Emigdio A. Martínez L.

Edition: Segunda edición.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Emigdio A. Martínez L., 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M385g.

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