Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
Material type:
TextLanguage: English Series: The Jossey\Bass management seriesPublisher: San Francisco, CA : Jossey\Bass Publishers, 1993Edition: Revised edition / Robert L. Desatnick, Denis H DetzelDescription: xxi, 289 páginas : ilustraciones ; 24 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 1555424155Subject(s): Administración del servicio | Consumidores | Mercadeo | Relaciones con los clientes | Servicio al cliente | Mercadeo de serviciosDDC classification: 658.812 Online resources: Contributor biographical information | Publisher description | Table of Contents
| Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
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Libros
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Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / D441m (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101008762 |
Total holds: 0
Includes bibliographical references (p. 277\281) and index.
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