How to turn customer service into customer sales / Bernard Katz.
Material type:
TextLanguage: English Publisher: Lincolnwood, Ill : NTC Business Books, 1990Description: 168 páginas : ilustracionesContent type: texto Media type: sin mediación Carrier type: volumenSubject(s): Administración del servicio | Consumidores -- Aspectos psicológicos | Servicio al clienteDDC classification: 658.812
| Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
Libros
|
Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / K197h (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101007206 |
Total holds: 0
Browsing Biblioteca CESA shelves, Shelving location: Piso 1, Collection: General Close shelf browser (Hides shelf browser)
| 658.812 / H888 2003 Clienting : marketing y servicios para rentabilizar la lealtad / | 658.812 / J421s 2000 Smart : lo fundamental y lo más efectivo acerca de los clientes / | 658.812 / J421s 2000 Smart : lo fundamental y lo más efectivo acerca de los clientes / | 658.812 / K197h How to turn customer service into customer sales / | 658.812 / K19c Cómo gerenciar el servicio al cliente / | 658.812 / K267k Keeping customers / | 658.812 / K452l 2008 Let's get real or let's not play : transforming the buyer/seller relationship / |
There are no comments on this title.