Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R Bhote.
Material type:
TextLanguage: English Series: AMA management briefingPublisher: New York : American Management Association, 1996Description: x, 148 páginas : ilustraciones ; 22 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0814423620; 0814423620Subject(s): Relaciones con los clientes | Comportamiento del consumidor | Satisfacción del consumidorDDC classification: 658.812
| Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
Libros
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Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / B575b (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101014297 |
Total holds: 0
Includes bibliographical references (p. 146\147)
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