Search

Your search returned 59 results.

Results
		Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez. by Gómez, David [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018. Place hold Request article Add to cart (remove)
		Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus. by Klaus, Philipp [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Palgrave Macmillan, 2015Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / K636m 2015, ... Place hold Request article Add to cart (remove)
		Marketing relacional : cómo obtener clientes leales y rentables / Josep Alet i Vilaginés . by Alet i Vilaginés, Josep [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A372m 1994. Place hold Request article Add to cart (remove)
		Construyendo Xperiencias : customer experience, la clave para generar rentabilidad y diferenciación / Rodrigo Fernández de Paredes Alegria. by Fernández de Paredes Alegria, Rodrigo [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Exma Editorial, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F363c 2019. Place hold Request article Add to cart (remove)
		Un servicio legendario : la clave es interesarse por el cliente / Ken Blanchard, Victoria Halsey y Kathy Cuff ; traducción de Carlos Ossés Torrón . by Blanchard, Ken Blanchard, Kenneth H [autor.] \| Halsey, Victoria \| Cuff, Kathy \| Ossés Torrón, Carlos [traductor .]. Series: : Narrativa empresarialMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Barcelona : Empresa activa, 2014-2015Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B639s 2015, ... Place hold Request article Add to cart (remove)
		The simple truths of service : inspired by Johnny the bagger / Ken Blanchard y Barbara A. Glanz. by Blanchard, Ken Blanchard, Kenneth H [autor.] \| Glanz, Barbara A. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Naperville, Illinois : Simple Truths, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B639s 2017. Place hold Request article Add to cart (remove)
		Raving fans : a revolutionary approach to customer service / Ken Blanchard y Sheldon M. Bowles ; prefacio de Harvey Mackay. by Blanchard, Ken Blanchard, Kenneth H [autor.] \| Bowles, Sheldon M \| Mackay, Harvey [prefacio .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : William Morrow and Company Inc., 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B639r 1993. Place hold Request article Add to cart (remove)
		Customer relationship management : a strategic imperative in the world of e-business / editor Stanley A. Brown. by Brown, Stanley A [editor .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Toronto ; New York : John Wiley & Sons Canada, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2000. Place hold Request article Add to cart (remove)
		The Sage handbook of service-dominant logic / editores Stephen L. Vargo y Robert F. Lusch ; asistente Kaisa Koskela-Huotar. by Vargo, Stephen L, 1945- [editor .] \| Lusch, Robert F [editor .] \| Koskela-Huotar, Kaisa [asistente .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Los Ángeles, California : Sage Publications, Inc.; Sage reference, 2019Other title: Service-dominant logic.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / SA129s 2019. Place hold Request article Add to cart (remove)
		Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz y Jacquelyn S. Thomas. by Blattberg, Robert C [autor.] \| Getz, Gary \| Thomas, Jacquelyn S. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston, Massachusetts : Harvard Business School Press, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B644c 2001. Place hold Request article Add to cart (remove)
		Las dos caras del servicio : 34 experiencias que nos recuerdan la importancia de servir / Gabriel Vallejo López. by Vallejo López, Gabriel [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Conecta, 2020Other title: Las dos caras del servicio : treinta y cuatro experiencias que nos recuerdan la importancia de servir /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182d 2020. Place hold Request article Add to cart (remove)
		Customer experience : 22 international CX professionals share their current best-thinking on achieving impact and visibility through world-class best-practice CX / Editor Andrew Priestley. by Priestley, Andrew [editor .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido : Writing Matters, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2019. Place hold Request article Add to cart (remove)
		The customer experience book : how to design, measure and improve customer experience in your business / Alan Pennington. by Pennington, Alan [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido ; New York, Pearson, 2016Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P414c 2016, ... Place hold Request article Add to cart (remove)
		La gerencia en función del cliente : qué significa para una empresa existir para el cliente / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Enrique Luque Carulla, Adolfo Carvajal y Hernán Echavarría Olózaga ; Dirección Marco Fidel Rocha. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Carvajal, Adolfo \| González Uribe, Gerardo \| Luque Carulla, Enrique \| Rocha, Marco Fidel \| Echavarría Olózaga, Hernán, 1911-2006. Series: Colección video empresarialMaterial type: Film; Type of visual material: ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; P&B producciones, [1995]Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.812 / C691g 1995, ... Place hold Request article Add to cart (remove)
		Harvard Business Review on Customer Relationship Management / C. K. Prahalad...[ y otros 9]. by Prahalad, Coimbatore Krishna Rao, 1941- [autor.] \| Ramaswamy, Venkatram \| Seybold, Patricia B \| Berry, Leonard L \| Chase, Richard B \| Dasu, Sriram \| Sawhney, Mohanbir S \| Katzenbach, Jon R \| Santamaria, Jason A. Series: The Harvard Business Review Paperback SeriesMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston, Massachusetts : Harvard Business School Press, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H339h 2001. Place hold Request article Add to cart (remove)
		Atención estratégica al cliente : cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar las ganancias / John A. Goodman ; traduccion de Daniela Rodrigues Gesualdi ; revisión técnica del Dr. Carlos Galli. by Goodman, John A [autor.] \| Rodrigues Gesualdi, Daniela [traductor .] \| Galli, Carlos Alberto [revisión técnica .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Buenos Aires : Pluma Digital Ediciones, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G653a 2014. Place hold Request article Add to cart (remove)
		La gerencia en función del cliente : qué significa para una empresa existir para el cliente y otros títulos / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA. by Luque Carulla, Enrique, 1930-2006 [Colaborador.] \| Carvajal, Adolfo [Colaborador] \| Echavarría Olózaga, Hernán, 1911-2006 [Colaborador] \| Luque Carulla, Enrique \| Rocha, Marco Fidel [Director.] \| Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA. Series: Colección video empresarialMaterial type: Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; P&B producciones, [1995]Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / G367 1995, ... Place hold Request article Add to cart (remove)
		La gerencia en función del cliente y otros títulos / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Colaboradores: Enrique Luque Carulla, Adolfo Carvajal, Hernán Echavarría Olózaga, Marco Fidel Rocha. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Luque Carulla, Enrique, 1930-2006 [Colaborador.] \| Carvajal, Adolfo [Colaborador] \| Echavarría Olózaga, Hernán, 1911-2006 [Colaborador] \| Rocha, Marco Fidel [Director.]. Series: Colección video empresarialMaterial type: Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; P&B producciones, [1995]Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / C691e 1995, ... Place hold Request article Add to cart (remove)

Hola