Keeping customers / edited, with an introduction by John J. Sviokla and Benson P Shapiro.
Material type:
TextLanguage: English Series: The Harvard Business Review Book SeriesPublisher: Boston, MA : Harvard Business School Press, 1993Description: xx, 384 páginas : ilustraciones ; 25 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0875843336; 0875843336Subject(s): Consumidores | Servicio al cliente -- Estados Unidos | Satisfacción del consumidor -- Estados Unidos | Satisfacción del consumidor -- United StatesDDC classification: 658.812
| Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
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Libros
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Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / K267k (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101017854 |
Total holds: 0
Articles originally published in the Harvard business review, 1968\1992.
Companion volume to: Seeking customers.
Includes bibliographical references and index.
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