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Universidad Disney / Doug Lipp ; traducción Alejandra Ramos ; prólogo Jim Cora.

by Lipp, Doug [autor.] | Ramos, Alejandra [traductor ] | Cora, Jim [prólogo.].

Edition: 1a. edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Bogotá : Aguilar, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3124 / L664u 2014.

Marketing de fidelización : ¿cómo obtener clientes satisfechos y leales, bajo una perspectiva latinoamericana? / Alejandro Schnarch Kirberg .

by Schnarch, Kirberg Alejandro [autor.].

Series: Ciencias administrativasEdition: 1a. edición .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8343 / S357m1 2011.

Digital marketing and consumer engagement : concepts, methodologies, tools, and applications / editor Information Resources Management Association.

by Information Resources Management Association.

Edition: First. edition .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Hershey : IGI Global, Business Science Reference, 2018Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.84 / D574d 2018, ...

Re-evolución en el servicio : la transformación del servicio al cliente en el siglo XXI / Gabriel Vallejo López .

by Vallejo López, Gabriel [autor.].

Edition: 1ra. edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Conecta, 2018Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182r 2018.

La pregunta decisiva 2.0 / Fred Reichheld, Rob Markey ; traducción Luis Ruiz, María López Medel .

by Reichheld, Fred, 1952- [autor.] | Markey, Rob, 1952- | Ruiz, Luis [traductor .] | López Medel, María [traductor .].

Series: Acción empresarialEdition: 1a. edición / revisada y ampliada .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Madrid : LID Editorial Empresarial, Harvad Business Review Press, 2012Other title: La pregunta decisiva 2.0 : cómo utilizan las empresas el sistema de promotores netos para crecer / .Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.872 / R351p 2012.

Las 6R del negocio / Pablo Fernández ; prólogo Martha Rogers.

by Fernández, Pablo [autor.] | Rogers, Martha [prólogo .].

Series: Acción empresarialEdition: 1a. edición .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones de la U, LID Editorial Empresarial, 2017Other title: Las 6R del negocio : seis estrategias probadas para crecer rentabilizando su cartera de clientes /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365r 2017.

Customer experience strategy : design & implementation / Maurice FitzGerald, Peter FitzGerald.

by FitzGerald, Maurice [autor.] | Fitzgerald, Peter.

Series: Customer Strategy ; 1Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Suiza : Customer Strategy, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F553c 2017.

Los 100 errores de la experiencia de cliente / Juan Carlos Alcaide .

by Alcaide Casado, Juan Carlos [autor.].

Series: DivulgaciónMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : ESIC, 2015Other title: Los cien errores de la experiencia de cliente /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A346c 2015.

CRM la guia definitiva : estrategia de gerenciamiento de la relación con los clientes / Hugo Brunetta .

by Brunetta, Hugo [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Buenos Aires : Pluma digital, 2016Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B895c 2016, ...

Customer experience : la fórmula del éxito para enamorar a los clientes / Marcos Álvarez.

by Álvarez, Marcos [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Barcelona : Profit Editorial, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A473c1 2016.

Las 6R del marketing : seis estrategias probadas para rentabilizar su cartera de clientes / Pablo Fernández.

by Fernández, Pablo [autor.].

Series: Gerencia MarketingMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Carvajal Soluciones Educativas, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365s 2016.

Revista ámbito jurídico : mercado legal colombiano / Legis Información & Soluciones .

by Legis Información & Soluciones.

Material type: Continuing resource Continuing resource; Format: print ; Type of continuing resource: periodical Language: Spanish Publisher: Bogotá : Legis Información & Soluciones, 2018-Availability: Items available for loan: Biblioteca CESA (13)Call number: 340, ...

Equity management : the art and science of modern quantitative investing / Bruce I. Jacobs, Kenneth N. Levy.

by Jacobs, Bruce I [autor.] | Levy, Kenneth N.

Edition: Second. edition .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : McGraw-Hill, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 332.645 / J171e 2016.

The art of digital marketing : the definitive guide to creating strategic, targeted and measurable online campaigns / Ian Dodson.

by Dodson, Ian [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Hoboken, Nueva Jersey : Wiley, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / D647a 2016.

Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez.

by Gómez, David [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018.

Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.

by Lipp, Doug [autor.].

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw-Hill Education, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: EBR658.3124 / L664u 2013.

Viral marketing : potential and pitfalls / Michael Bryce .

by Bryce, Michael [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Alemania : Av Akademikerverlag, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / B916v 2012.

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