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		La revolución del servicio : el toque personal que conserva y cautiva clientes / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto \| Villamizar Herrera, Jesús [traductor]. Series: Serie empresarial LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : [s.e.], 1990Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A341r, ... Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Bradford, Lawrence J \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Serie EmpresarialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Legis Editores, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		Servicio al cliente interno : cómo solucionar la crisis de liderazgo en la gerencia intermedia / Karl Albrecht ; traducción de Irene Cudich de Silberleib. by Albrecht, Karl [autor.] \| Cudich de Silberleib, Irene [traductor]. Series: Paidos empresa 32 ; 7Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Ediciones Paidós, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3 / A341s. Place hold Request article Add to cart (remove)
		Todo el poder al cliente / Karl Albrecht. by Albrecht, Karl [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Paidós, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341t. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Bradford, Lawrence J \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Temas gerencialesMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		La revolución del servicio : lo único que cuenta es un cliente satisfecho / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341r. Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera. by Albrecht, Karl [autor.] \| Bradford, Lawrence J. Coaut. - Villamizar Herrera, Jesús [traductor]. Series: Serie EmpresarialMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Legis, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		Alta gerencia : Organizando empresas de servicio / Karl Albrecht, Jerry Hailsmayer. by Albrecht, Karl \| Hailsmayer, Jerry. Series: Mti Teleprograms IncMaterial type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : MTI Film y Video, 1986Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / AL341 1986. Place hold Request article Add to cart (remove)
		Alta gerencia : el servicio interno / Karl Albrecht. by Albrecht, Karl. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : MTI Film y Video, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4092 / AL341 1988. Place hold Request article Add to cart (remove)
		Administración de servicios = Service management / MTI Teleprograms Inc. ; traducción Julio Nieto Bernal ; productor-director Jerry Haislmaier. by Nieto Bernal, Julio [traductor] \| Haislmaier, Jerry [director] \| Albrecht, Karl \| MTI Teleprograms Incorporated. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [California] : Valley productions -MTI Films & Video Inc., 1986Other title: Service management : [Videograbación].Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / AD238 1986. Place hold Request article Add to cart (remove)
		Administración de servicios = Service management / MTI Teleprograms Inc. ; traducción Julio Nieto Bernal ; productor-director Jerry Haislmaier. by Nieto Bernal, Julio [traductor] \| Haislmaier, Jerry [director] \| Albrecht, Karl \| MTI Teleprograms Incorporated. Material type: Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [California] : Valley productions -MTI Films & Video Inc., 1986Other title: Service management : [Videograbación].Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8 / AD238 1986, ... Place hold Request article Add to cart (remove)

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