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		Cómo contentar clientes disgustados : conserve la calma ante situaciones desagradables / Rebecca L. Morgan ; traductor Julio Galindo. by Morgan, Rebecca L [autor.] \| Galidno, Julio [traductor]. Edition: Editor Nicolás Grepe Philp.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo editorial Iberoamerica, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M849c. Place hold Request article Add to cart (remove)
		Resolucion de conflictos : nuevos disenos, nuevos contextos / Dora Fried Schnitman, Jorge Schnitman, compiladores. by Fried Schnitman, Dora [compilador] \| Schnitman, Joege [compilador]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Buenos Aires; Mexico : Granica, [2000]Publisher: 2000Publisher: [s.l.] : [s.e.], 2000Online access: Texto completo Availability: Items available for loan: Biblioteca CESA (1)Call number: 650.1 / R434r. Place hold Request article Add to cart (remove)
		The Oxford handbook of conflict management in organizations / Editores William K. Roche, Paul Teague, Alexander J.S. Colvin. by Roche, William K, 1957- [editor .] \| Teague, Paul [editor .] \| Colvin, Alexander James [editor .]. Series: : Oxford HandbooksMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Oxford University Press, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4053 / O982o4 2014. Place hold Request article Add to cart (remove)
		Collaborating with the enemy : how to work with people you don't agree with or like or trust / Adam Kahane ; ilustraciones de Jeff Barnum. by Kahane, Adam [autor.] \| Barnum, Jeff [ilustrador .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Oakland, California : Berrett-Koehler Publishers, Inc., 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.405 / K12c 2017. Place hold Request article Add to cart (remove)
		International handbook of organizational crisis management / editores Christine M. Pearson, Christophe Roux-Dufort y Judith A. Clair. by Pearson, Christine M [editor .] \| Roux-Dufort, Christophe [editor .] \| Clair, Judith A [editor .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Los Ángeles, California : Sage Publications, Inc., 2018Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4056 / IN61i 2018. Place hold Request article Add to cart (remove)

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