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Jornada la Nueva Imagen del Servicio : un excelente servicio al cliente es hoy la clave para competir, conservar a nuestros clientes satisfechos y mejorar las utilidades de la organización / Elizabeth Richoux Laverde, Lucía G. de Taborda.

by G. de Taborda, Lucía | Richoux Laverde, Elizabeth.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.84 / R533n 1998.

El sistema de satisfacción del cliente en la calidad total : como definir estándares y procesos en función del cliente / Reinaldo Santos Gianni.

by Santos Gianni, Reinaldo.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1991.

Clientes de por vida / Gerardo González Uribe; Cesa, Incolda.

by González Uribe, Gerardo | Colegio de Estudios Superiores de Administración. Cesa | Incolda.

Series: Colección video empresarialMaterial type: Film Film; Type of visual material: videorecording Language: Spanish Publisher: Bogotá : P&B, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643ve 1997.

Servicio al Cliente y Telemercadeo : seminario interno Publicar Contact Center / Lucía González de Taborda.

by González de Taborda, Lucía.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643s 2001.

Servicio al Cliente y Atención Telefónica : seminario interno Ecopetrol Cúcuta / Lucía G. de Taborda, Elizabeth Richoux.

by G. de Taborda, Lucía | Richoux, Elizabeth.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643cl 1995.

El servicio excelente al cliente : como ventaja competitiva / Lucía González de Taborda, Elizabeth Richoux.

by González de Taborda, Lucía | Richoux, Elizabeth.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, [s.f.]Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / G643s.

Value proposition design : how to create products and services customers want / Alexander Osterwalder ... [y otros].

by Bernarda, Gregory [autor.] | Osterwalder, Alexander | Pigneur, Yves | Smith, Alan.

Series: : StrategyzerMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Hoboken, NJ : John Wiley & Sons, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / V215v 2014.

Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.

by Lipp, Doug [autor.].

Edition: 1a. edition .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : McGraw-Hill Education, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3124 / L664d 2013.

Kapital cliente : la rentable gestión de clientes / Marta Lucía Restrepo Torres.

by Restrepo Torres, Marta Lucia [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración, Editorial CESA, 2015Online access: Recurso digital Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.812 / R313k 2015, ... Not available: Biblioteca CESA: Checked out (1).
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Smart : lo fundamental y lo más efectivo acerca de los clientes / Ros Jay ; traductor de Gustavo Elías Fonseca.

by Jay, Ros [autor.] | Fonseca, Gustavo Elías [traductor ].

Edition: 1a. edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Bogotá : McGraw-Hill Interamericana S.A., 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / J421s 2000, ...

La mente de los clientes : aprenda cómo leerla para vender más / David P. Snyder ; traductor Angela García.

by Snyder, David P [autor.] | Bonnett Vélez, Fabián [editor] | García, Ángela, 1957- [traductor].

Edition: Edición Fabián Bonnett Vélez.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Grupo Editorial Norma, 2002Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S675m 2002.

Dirección de los servicios de calidad al cliente : guía práctica para operaciones de servicio / William B Martin.

by Martin, William B [autor.] | Grepe Philip, Nicolás [editor].

Series: Serie 50 minutosEdition: Editor Nicolás Grepe P.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M379d 1992.

La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona / Lucio Lescano Duncan.

by Lescano Duncan, Lucio [autor.].

Series: MarketingEdition: 1a. edición.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá Ediciones de la U., 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L624d 2014.

Creciendo en el servicio / J. Arturo Londoño F.

by Londoño F., Jorge Arturo [autor.].

Edition: 2a. edición.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá Tiempo de Mercadeo, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L847c 2012.

Mercedes Benz = Driven to Delight : estrategias de excelencia en el servicio al cliente / Joseph A. Michelli.

by Michelli, Joseph A [autor.].

Edition: 1a. edición.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish, English Original language: English Publisher: Bogotá Aguilar, 2017Other title: Driven to Delight.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M623m 2017.

Un paso adelante : cómo lograr la ventaja competitiva a través del servicio al cliente / Gabriel Vallejo López, Fernando Sánchez Paredes .

by Vallejo López, Gabriel [autor.] | Sánchez Paredes, Fernando.

Edition: 1ra. edición .Material type: Text Text; Literary form: Not fiction ; Audience: General; Original language: Spanish Publisher: Bogotá : Conecta, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182u1 2011.

Universidad Disney / Doug Lipp ; traducción Alejandra Ramos ; prólogo Jim Cora.

by Lipp, Doug [autor.] | Ramos, Alejandra [traductor ] | Cora, Jim [prólogo.].

Edition: 1a. edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Bogotá : Aguilar, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3124 / L664u 2014.

Re-evolución en el servicio : la transformación del servicio al cliente en el siglo XXI / Gabriel Vallejo López .

by Vallejo López, Gabriel [autor.].

Edition: 1ra. edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Conecta, 2018Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182r 2018.

Los 100 errores de la experiencia de cliente / Juan Carlos Alcaide .

by Alcaide Casado, Juan Carlos [autor.].

Series: DivulgaciónMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : ESIC, 2015Other title: Los cien errores de la experiencia de cliente /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A346c 2015.

Las 6R del marketing : seis estrategias probadas para rentabilizar su cartera de clientes / Pablo Fernández.

by Fernández, Pablo [autor.].

Series: Gerencia MarketingMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Carvajal Soluciones Educativas, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365s 2016.

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