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Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez. by Gómez, David [autor.]. Material type:  Text; Literary form:
Not fiction
; Audience:
General;
Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018.
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Harvard Business Review on Customer Relationship Management / C. K. Prahalad...[ y otros 9]. by Prahalad, Coimbatore Krishna Rao, 1941- [autor.] | Ramaswamy, Venkatram | Seybold, Patricia B | Berry, Leonard L | Chase, Richard B | Dasu, Sriram | Sawhney, Mohanbir S | Katzenbach, Jon R | Santamaria, Jason A. Series: The Harvard Business Review Paperback SeriesMaterial type: Text; Literary form:
Not fiction
; Audience:
General;
Language: English Publisher: Boston, Massachusetts : Harvard Business School Press, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H339h 2001.
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The ten principles behind great customer experience / Matt Watkinson. by Watkinson, Matt [autor.]. Edition: Primera edición.Material type: Text; Nature of contents:  ; Literary form:
Not fiction
; Audience:
General;
Language: English Publisher: Harlow, Inglaterra : Financial Times, 2013Copyright date: ©2013Other title: The 10 principles behind great customer experience.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W336 2013.
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