Search

Your search returned 63 results.

Results
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Bradford, Lawrence J \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Serie EmpresarialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Legis Editores, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		Prohibido vender : es hora de asociarse ; una nueva manera de atraer y conservar a los clientes / Larry Wilson y Hersch Wilson ; traductor Adriana de Hassan. by Wilson, Larry [autor.] \| Bernal, Armando [editor] \| Hassan, Adriana de [traductor] \| Monárez, Lucrecia [editor] \| Wilson, Hersch. Series: Interes generalEdition: Edición Armando Bernal y Lucrecia Monárez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Grupo Editorial Norma, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W746p, ... Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Bradford, Lawrence J \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Temas gerencialesMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		Servicio al cliente : métodos de auditoria y medición / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Temas gerencialesEdition: 2a. edition / actualizada y corregida.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486s, ... Place hold Request article Add to cart (remove)
		Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonar L. Berry ; traducción Adriana de Hassan. by Berry, Leonard L [autor.] \| Hassan, Adriana de [traductor]. Edition: Edición Armando Bernal, Lucrecia Monárez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B534b. Place hold Request article Add to cart (remove)
		CRM para directivos / Kristin Anderson y Carol Kerr ; edición española revisada por HayGroup ; traductor Joan Carles Guix ; editora Mercedes Rico Grau. Series: Directivos hoyMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid ; Buenos Aires : McGrawHill, 2003Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / A545c, ... Place hold Request article Add to cart (remove)
		De la calidad de servicio a la fidelidad del cliente / Dolors Setó Pamies. by Setó Pamies, Dolors [autor.]. Series: Libros profesionales de empresaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S495d. Place hold Request article Add to cart (remove)
		Cómo medir la satisfacción del cliente : diseno de encuestas, uso y métodos de análisis estadístico / Bob E. Hayes ; traducción María del Pilar Carril Villarreal ; edición Ester Alizeri Fernández y Lilia Guadalupe Aguilar Iriarte. by Hayes, Bob E, 1963- [autor.] \| Aguilar Iriarte, Lilia Guadalupe [traductor] \| Alizeri Fernández, Ester [traductor] \| Carril Villarreal, María del Pilar [traductor]. Edition: 2a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Oxford (England) : Oxford University Press, 2003)Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / H412c, ... Place hold Request article Add to cart (remove)
		Una queja es un regalo : utilizar el feedback de los clientes como arma estratégica / Janelle Barlow, Claus Moller ; traducción de Ana García Bertrán. by Barlow, Janelle [autor.] \| Moller, Claus [coautor]. Edition: 3 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Gestión 2000, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B258q. Place hold Request article Add to cart (remove)
		Gerencia de clientes / Emigdio A. Martínez L. Edition: Segunda edición.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Emigdio A. Martínez L., 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M385g. Place hold Request article Add to cart (remove)
		Fidelizar al cliente : marketing, internet e imagen de marca / Jean Marc Lehu ; traducción Duher, Patrick. by Marc Lehu, Jean [autor.] \| Ducher, Patrick [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Paidós, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / L713f. Place hold Request article Add to cart (remove)
		Fidelización... un paso más allá de la retención : el marketing directo, el despliegue CRM y la empresa virtual / Félix Cuesta Fernández ; prólogo Eduardo Montes Pérez. by Cuesta Fernández, Félix [autor.] \| Montes Pérez, Eduardo [prólogo .]. Series: : Serie McGraw-Hill de management. MarketingMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: español Publisher: Madrid : McGraw-Hill, 2003Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / C965f 2003, ... Place hold Request article Add to cart (remove)
		Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R Bhote. by Bhote, Keki R, 1925- [autor.]. Series: AMA management briefingMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : American Management Association, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B575b. Place hold Request article Add to cart (remove)
		Ocho pasos hacia la calidad en el servicio : estrategias exitosas para la excelencia en la prestación de servicios / Réne Francisco Abello Gómez ; ilustraciones Nohora Jahel Melo Avila. by Abello Gómez, René Francisco [autor.] \| Melo Avila, Nohora Jahel [ilustrador]. Series: Pasos ; 8Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Villavicencio : Panamericana Formas e Impresos, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A141o. Place hold Request article Add to cart (remove)
		Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R Lehmann. by Gupta, Sunil, 1958- [autor.] \| Lehmann, Donald R. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Wharton School Pub., 2005Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G977m. Place hold Request article Add to cart (remove)
		La ruta del servicio : panorama general / Gabriel Vallejo López. by Vallejo López, Gabriel [autor.]. Series: La Ruta del Servicio ; No.01Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Portafolio, 2012Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / V182r, ... Place hold Request article Add to cart (remove)
		The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. by Fornell, Claes [autor.]. Edition: First edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Palgrave Macmillan, 2007Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8343 / F727s. Place hold Request article Add to cart (remove)
		Gerencia del servicio : la dirección de empresas en una economía donde las relaciones son más importantes que los productos / Karl Albrecht, Ron Zemke ; traducción: Jesús Villamizar Herrera. by Albrecht, Karl, 1941- [autor.] \| Zemke, Ron. Series: Serie empresarial LegisMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Legis Fondo Editorial, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / A341g 1988. Place hold Request article Add to cart (remove)
		El ABC del customer experience : cómo generar experiencias para vender más / Elena Alfaro ; prólogo de Antonio López de Ávila. by Alfaro García, Elena [autor.] \| López de Ávila, Antonio [prólogo]. Edition: 1a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Wolters Kluwer, 2010Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A385a, ... Place hold Request article Add to cart (remove)

1
2
3
4
Next
Last

Hola