Results of search for 'ccl=an:41928 and su-to:Servicio al cliente'

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		Ocho pasos hacia la calidad en el servicio : estrategias exitosas para la excelencia en la prestación de servicios / Réne Francisco Abello Gómez ; ilustraciones Nohora Jahel Melo Avila. by Abello Gómez, René Francisco [autor.] \| Melo Avila, Nohora Jahel [ilustrador]. Series: Pasos ; 8Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Villavicencio : Panamericana Formas e Impresos, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A141o. Place hold Request article Add to cart (remove)
		El servicio invisible : fundamento de un buen servicio al cliente / Humberto Domínguez Collins. by Domínguez Collins, Humberto [autor.]. Series: Textos universitarios. Administración ; mercadeo y ventasMaterial type: Text; Nature of contents: ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / D671s. Place hold Request article Add to cart (remove)
		Marketing de servicios : un enfoque de integración del cliente a la empresa / Valarie A. Zeithaml, Mary Jo Bitner ; traduccción de María Isabel Pérez de Lara Choy, Andrés Lozano Hirschfeld y Susana Pontón Becerril. by Zeithaml, Valarie A [autor.] \| Bitner, Mary Jo \| Pérez de Lara Choy, María Isabel [traductor .] \| Lozano Hirschfeld, Andrés [traductor .] \| Pontón Becerril, Susana [traductor .]. Edition: 2da edición .Material type: Text; Literary form: Not fiction ; Audience: General; Language: español Publisher: México : McGraw-Hill, 2002Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / Z48m, ... Place hold Request article Add to cart (remove)
		La ruta del servicio : panorama general / Gabriel Vallejo López. by Vallejo López, Gabriel [autor.]. Series: La Ruta del Servicio ; No.01Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Portafolio, 2012Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / V182r, ... Place hold Request article Add to cart (remove)
		Gerencia del servicio : la dirección de empresas en una economía donde las relaciones son más importantes que los productos / Karl Albrecht, Ron Zemke ; traducción: Jesús Villamizar Herrera. by Albrecht, Karl, 1941- [autor.] \| Zemke, Ron. Series: Serie empresarial LegisMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Legis Fondo Editorial, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / A341g 1988. Place hold Request article Add to cart (remove)
		El ABC del customer experience : cómo generar experiencias para vender más / Elena Alfaro ; prólogo de Antonio López de Ávila. by Alfaro García, Elena [autor.] \| López de Ávila, Antonio [prólogo]. Edition: 1a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Wolters Kluwer, 2010Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A385a, ... Place hold Request article Add to cart (remove)
		Clientemanía : nunca es demasiado tarde para construir una empresa centrada en el cliente / Ken Blanchard, Jim Ballard, Fred Finch ; [traducción, Almudena Villamizar G]. by Blanchard, Kenneth H [autor.] \| Ballard, Jim, 933- \| Finch, Frederic E. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá ; Barcelona : Grupo Editorial Norma, 2005Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B639c, ... Place hold Request article Add to cart (remove)
		La ruta del servicio : sector de servicios y bienestar / Gabriel Vallejo López. by Vallejo López, Gabriel [autor.]. Series: La Ruta del Servicio ; No.4Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Portafolio, 2012Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V182ru, ... Place hold Request article Add to cart (remove)
		Customer service : skills for success / Robert W Lucas. by Lucas, Robert W [autor.]. Edition: Fourth edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : McGraw\Hill, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L933c. Place hold Request article Add to cart (remove)
		Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift. by Swift, Ronald S [autor.]. Edition: First edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / Sw54a. Place hold Request article Add to cart (remove)
		CRM : las cinco pirámides del marketing relacional / Cosimo Chiesa de Negri. by Chiesa de Negri, Cosimo [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Deusto, 2005Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C533c, ... Place hold Request article Add to cart (remove)
		Relationship marketing : theory and practice / edited by Francis Buttle. by Buttle, Francis [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: London : Chapman, 1996Online access: Publisher description \| Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / R382r. Place hold Request article Add to cart (remove)
		Mid-Market CRM : Customer Relationship Excellence for mid sized enterprises / Francis Buttle , Jeremy Cox. by Buttle, Francis [autor.] \| Cox, Jememy. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Label Publishing, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B988m. Place hold Request article Add to cart (remove)
		Mercadeo Relacional : hable directo con su cliente; descubra, conozca y comprenda a sus cliente con Mercadeo Directo / Marta Lucía Restrepo Torres. by Restrepo Torres, Marta Lucia [autor.]. Edition: 2da edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Rap Collins Colombia, 2006Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8132 / R436m, ... Lists: Mujeres CESA. Place hold Request article Add to cart (remove)
		CRM at the speed of light, fourth edition : Social CRM strategies, tool, and techniques for engaging your customers / Paul Greenberg. by Greenberg, Paul [autor.]. Edition: Fourth edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : McGraw Hill, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / G798c. Place hold Request article Add to cart (remove)
		Un paso adelante : cómo lograr la ventaja competitiva a través del servicio al cliente / Gabriel Vallejo López, Fernando Sánchez Paredes. by Vallejo López, Gabriel [autor.] \| Sánchez Paredes, Fernando. Series: GerenciaMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Grupo Editorial Norma, 2011Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V182u, ... Place hold Request article Add to cart (remove)
		Hitting the sweet spot : how consumer insights can inspire better marketing and advertising / Lisa Fortini\Campbell ; editor Bruce Bendinger. by Fortini-Campbell, Lisa [autor.]. Series: The Consumer Insight Classic!Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Chicago, Ill : Workshop, 2001Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.834 / F742h, ... Place hold Request article Add to cart (remove)
		The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith. by Smith, Mari, 1966- [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Hoboken, NJ : John Wiley & Sons, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.821 / S642n. Place hold Request article Add to cart (remove)
		Mística por el cliente : caso Colpatria sobre CRM y gestión de clientes / Marta Lucía Restrepo Torres. by Restrepo Torres, Marta Lucia [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : CESA. Colegio de Estudios Superiores de Administración, 2013Online access: Recurso digital en OverDrive \| Recurso en Biblioteca Digital (repositorio) Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / R436m 2013, ... Lists: Mujeres CESA. Place hold Request article Add to cart (remove)
		Tips efectivos para el servicio al cliente / Debra Stevens; traductora Myrna Leiva Gómez. by Stevens, Debra [autor.] \| Leiva Gómez, Myrna. Series: Tips efectivosMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Trillas, 2012Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S844t, ... Place hold Request article Add to cart (remove)

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Your search returned 129 results.