Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift.
Material type:
TextLanguage: English Publisher: Upper Saddle River, NJ : Prentice Hall, 2001Edition: First editionDescription: xxi, 480 páginas : ilustraciones, diagramas ; 23 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0130889849Subject(s): Relaciones con los clientes | Servicio al clienteDDC classification: 658.8
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Libros
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Biblioteca CESA
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General | 658.8 / Sw54a (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101015896 |
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Incluye referencias bibliogrf̀icas (p. 431\456) e n̕dice.
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