Results of search for 'an:60877.' › Biblioteca CESA catalog

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		Clientes de por vida / Gerardo González Uribe ; José Manuel Restrepo Abondano rector del CESA ; Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA . by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| González Uribe, Gerardo \| Restrepo Abondano, José Manuel. Series: Serie desarrollo empresarialMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA P&B producciones, 1997Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8 / C691c 1997, ... Place hold Request article Add to cart (remove)
		Calidad con calidez / Producción y transmisión a cargo del ITESM Campus Monterrey; Jorge Pineda y Socorro Fonseca ; moderador Raúl Arturo Derat. by Instituto Tecnológico y de Estudios Superiores de Monterrey \| Derat, Raúl Arturo \| Pineda, Jorge \| Fonseca, Socorro \| Pineda, Jorge. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: México : Instituto Tecnológico y de Estudios Superiores de Monterrey, 1994Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.568 / IN59c 1994, ... Place hold Request article Add to cart (remove)
		Marketing estratégico del servicio : cómo mercadear un intangible de acuerdo a las necesidades específicas del cliente / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Carlos Días Cortés, consultor. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Díaz Cortés, Carlos. Series: Colección video empresarialMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; P&B producciones, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.82 / C691m 1997, ... Place hold Request article Add to cart (remove)
		Ventas : soluciones a sus clientes : determine los beneficios de su producto y planee soluciones efectivas a sus clientes / American Management Association ; autores originales Joseph J. Durzo y John C. Byler. by Byler, John C \| Durzo, Joseph J \| Cifuentes, Ricardo [traductor.] \| Cuesta, Oscar Javier [traductor.] \| Suarez, Stella [traductor.] \| American Management Associations - AMA. Series: Video kit de capacitaciónMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P&B producciones, 1987Availability: Items available for loan: Biblioteca CESA (6)Call number: 658.81 / V447v 1987, ... Place hold Request article Add to cart (remove)
		Comunicación telefónica clara y precisa : cuando está en el teléfono usted está hablando por toda la organización / Autor original Arthur C. Passante ; Atrix Media. by Passante, Arthur C \| Cifuentes, Ricardo [traductor.] \| Cuesta, Oscar Javier [traductor.] \| Suarez, Stella \| Atrix Media. Series: Video kit de capacitaciónMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P&B producciones, 2001Availability: Items available for loan: Biblioteca CESA (5)Call number: 658.8 / C728 2001, ... Place hold Request article Add to cart (remove)
		Los 6 pasos de la venta encadenada : venda soluciones hechas a la medida y tenga verdaderas ventajas competitivas / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Marco Fidel Rocha director Cesa- Incolda, Rodrigo Jimenéz, consultor. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Jiménez Ordóñez, Rodrigo \| Colegio de Estudios Superiores de Administración \| Incolda - Instituto Colombiano de Administración. Series: Video kit de capacitación; Colección video empresarialMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA , 2001Other title: Los seis pasos de la venta encadenada : venda soluciones hechas a la medida y tenga verdaderas ventajas competitivas.Availability: Items available for loan: Biblioteca CESA (5)Call number: 658.81 / C691s 2001, ... Place hold Request article Add to cart (remove)
		Communicating for results : how to be clear concise and credeble / autor Andy Kienzle ; productor ejcutivo Brian McCallum. by Kienzle, Andy \| McCallum, Brian [productor.]. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Communication briefings ; RAC productions, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C728 1997. Place hold Request article Add to cart (remove)
		Conexión con la calidad = Quality connections : la calidad es para siempre / John Guaspari ; American Management Association. by Guaspari, John \| American Management Associations - AMA. Material type: Film; Type of visual material: videorecording Language: Spanish Publisher: Bogotá : Producciones P&B, 1989Other title: Quality connections.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C747 1989. Place hold Request article Add to cart (remove)
		Conexión con la calidad : la calidad es para siempre / American Management Association ; John Guaspari. by Guaspari, John \| American Management Associations - AMA. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P&B, 1992Other title: Calidad es para siempre.Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.568 / C747 1992, ... Place hold Request article Add to cart (remove)
		El servicio es primero = Service first : servicio de calidad total / Service Quality Institute ; John Tschohl. by Tschohl, John \| Service Quality Institute. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: New York : Service Quality Institute, 1997Other title: Service first.Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / SE491 1997, ... Place hold Request article Add to cart (remove)
		La voz del cliente / producción ejecutiva y dirección Antonio Levesi Cervi ; Mercedes Reincke, María Facio. by Whiteley, Richard [presentador] \| Levesi Cervi, Antonio [director.] \| Facio, María \| Reincke, Mercedes. Series: Business video seriesMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: English Subtitle language: Spanish Publisher: [Washington D.C.] : Visendus, [1990]Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V977 1990, ... Place hold Request article Add to cart (remove)
		Effective Follow up : and customer service / Cambridge Studios production. by Peery, Ashton [director.] \| Harris, Candace \| Bailey, Elaine \| Hendrix, Diane. Series: Real selling ; 5Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Cambridge Studios production, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / EF27 1990. Place hold Request article Add to cart (remove)
		Closing the deal when and how / series producer/director, Ashton Peery ; executive producers for Inc., Will Taylor, Candace Harris. by Peery, Ashton [director] \| Taylor, Will [productor.] \| Bailey, Elaine \| Hopkins, Bob. Series: Real sellingMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Inc.y Cambridge Studios, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / C643 1990. Place hold Request article Add to cart (remove)
		Customer service connection. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : [s.e.], [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.85 / C984 1990. Place hold Request article Add to cart (remove)
		The best service is no service / Kantola Productions ; Director Danny Zemane. by Price, Bill \| Zemane, Danny [director.] \| Kantola Productions. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: California : Stanford executive briefings, 2007Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B554 2007. Place hold Request article Add to cart (remove)
		Closing the Deal. Series: Real sellingMaterial type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : [s.n.], [1990?]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C645c [1990?]. Place hold Request article Add to cart (remove)
		Ondas : comportamiento y receptividad / Geraud T. Rogers Productions Inc. by Geraud T. Rogers Productions Inc. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Call Curtis Company, [1990?]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G359o [1990?.]. Place hold Request article Add to cart (remove)
		Servicio al Cliente : estrategias para elegir el cierre de venta, manejo de objeciones, dinámica de grupos. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : McGraw-Hill, 1985Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / SE491e 1985. Place hold Request article Add to cart (remove)
		Servicio al Cliente : servicio interno / Albretch Karl. by Karl, Albretch. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Coronal/MTI Film & Video, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K18 1988. Place hold Request article Add to cart (remove)
		Alta gerencia : el servicio interno / Karl Albrecht. by Albrecht, Karl. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : MTI Film y Video, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4092 / AL341 1988. Place hold Request article Add to cart (remove)

		Clientes de por vida / Gerardo González Uribe ; José Manuel Restrepo Abondano rector del CESA ; Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA . by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| González Uribe, Gerardo \| Restrepo Abondano, José Manuel. Series: Serie desarrollo empresarialMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA P&B producciones, 1997Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8 / C691c 1997, ... Place hold Request article Add to cart (remove)
		Calidad con calidez / Producción y transmisión a cargo del ITESM Campus Monterrey; Jorge Pineda y Socorro Fonseca ; moderador Raúl Arturo Derat. by Instituto Tecnológico y de Estudios Superiores de Monterrey \| Derat, Raúl Arturo \| Pineda, Jorge \| Fonseca, Socorro \| Pineda, Jorge. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: México : Instituto Tecnológico y de Estudios Superiores de Monterrey, 1994Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.568 / IN59c 1994, ... Place hold Request article Add to cart (remove)
		Marketing estratégico del servicio : cómo mercadear un intangible de acuerdo a las necesidades específicas del cliente / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Carlos Días Cortés, consultor. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Díaz Cortés, Carlos. Series: Colección video empresarialMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; P&B producciones, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.82 / C691m 1997, ... Place hold Request article Add to cart (remove)
		Ventas : soluciones a sus clientes : determine los beneficios de su producto y planee soluciones efectivas a sus clientes / American Management Association ; autores originales Joseph J. Durzo y John C. Byler. by Byler, John C \| Durzo, Joseph J \| Cifuentes, Ricardo [traductor.] \| Cuesta, Oscar Javier [traductor.] \| Suarez, Stella [traductor.] \| American Management Associations - AMA. Series: Video kit de capacitaciónMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P&B producciones, 1987Availability: Items available for loan: Biblioteca CESA (6)Call number: 658.81 / V447v 1987, ... Place hold Request article Add to cart (remove)
		Comunicación telefónica clara y precisa : cuando está en el teléfono usted está hablando por toda la organización / Autor original Arthur C. Passante ; Atrix Media. by Passante, Arthur C \| Cifuentes, Ricardo [traductor.] \| Cuesta, Oscar Javier [traductor.] \| Suarez, Stella \| Atrix Media. Series: Video kit de capacitaciónMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P&B producciones, 2001Availability: Items available for loan: Biblioteca CESA (5)Call number: 658.8 / C728 2001, ... Place hold Request article Add to cart (remove)
		Los 6 pasos de la venta encadenada : venda soluciones hechas a la medida y tenga verdaderas ventajas competitivas / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Marco Fidel Rocha director Cesa- Incolda, Rodrigo Jimenéz, consultor. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Jiménez Ordóñez, Rodrigo \| Colegio de Estudios Superiores de Administración \| Incolda - Instituto Colombiano de Administración. Series: Video kit de capacitación; Colección video empresarialMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA , 2001Other title: Los seis pasos de la venta encadenada : venda soluciones hechas a la medida y tenga verdaderas ventajas competitivas.Availability: Items available for loan: Biblioteca CESA (5)Call number: 658.81 / C691s 2001, ... Place hold Request article Add to cart (remove)
		Communicating for results : how to be clear concise and credeble / autor Andy Kienzle ; productor ejcutivo Brian McCallum. by Kienzle, Andy \| McCallum, Brian [productor.]. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Communication briefings ; RAC productions, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C728 1997. Place hold Request article Add to cart (remove)
		Conexión con la calidad = Quality connections : la calidad es para siempre / John Guaspari ; American Management Association. by Guaspari, John \| American Management Associations - AMA. Material type: Film; Type of visual material: videorecording Language: Spanish Publisher: Bogotá : Producciones P&B, 1989Other title: Quality connections.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C747 1989. Place hold Request article Add to cart (remove)
		Conexión con la calidad : la calidad es para siempre / American Management Association ; John Guaspari. by Guaspari, John \| American Management Associations - AMA. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P&B, 1992Other title: Calidad es para siempre.Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.568 / C747 1992, ... Place hold Request article Add to cart (remove)
		El servicio es primero = Service first : servicio de calidad total / Service Quality Institute ; John Tschohl. by Tschohl, John \| Service Quality Institute. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: New York : Service Quality Institute, 1997Other title: Service first.Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / SE491 1997, ... Place hold Request article Add to cart (remove)
		La voz del cliente / producción ejecutiva y dirección Antonio Levesi Cervi ; Mercedes Reincke, María Facio. by Whiteley, Richard [presentador] \| Levesi Cervi, Antonio [director.] \| Facio, María \| Reincke, Mercedes. Series: Business video seriesMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: English Subtitle language: Spanish Publisher: [Washington D.C.] : Visendus, [1990]Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V977 1990, ... Place hold Request article Add to cart (remove)
		Effective Follow up : and customer service / Cambridge Studios production. by Peery, Ashton [director.] \| Harris, Candace \| Bailey, Elaine \| Hendrix, Diane. Series: Real selling ; 5Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Cambridge Studios production, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / EF27 1990. Place hold Request article Add to cart (remove)
		Closing the deal when and how / series producer/director, Ashton Peery ; executive producers for Inc., Will Taylor, Candace Harris. by Peery, Ashton [director] \| Taylor, Will [productor.] \| Bailey, Elaine \| Hopkins, Bob. Series: Real sellingMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Inc.y Cambridge Studios, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / C643 1990. Place hold Request article Add to cart (remove)
		Customer service connection. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : [s.e.], [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.85 / C984 1990. Place hold Request article Add to cart (remove)
		The best service is no service / Kantola Productions ; Director Danny Zemane. by Price, Bill \| Zemane, Danny [director.] \| Kantola Productions. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: California : Stanford executive briefings, 2007Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B554 2007. Place hold Request article Add to cart (remove)
		Closing the Deal. Series: Real sellingMaterial type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : [s.n.], [1990?]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C645c [1990?]. Place hold Request article Add to cart (remove)
		Ondas : comportamiento y receptividad / Geraud T. Rogers Productions Inc. by Geraud T. Rogers Productions Inc. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Call Curtis Company, [1990?]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G359o [1990?.]. Place hold Request article Add to cart (remove)
		Servicio al Cliente : estrategias para elegir el cierre de venta, manejo de objeciones, dinámica de grupos. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : McGraw-Hill, 1985Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / SE491e 1985. Place hold Request article Add to cart (remove)
		Servicio al Cliente : servicio interno / Albretch Karl. by Karl, Albretch. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Coronal/MTI Film & Video, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K18 1988. Place hold Request article Add to cart (remove)
		Alta gerencia : el servicio interno / Karl Albrecht. by Albrecht, Karl. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : MTI Film y Video, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4092 / AL341 1988. Place hold Request article Add to cart (remove)

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