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		Communicating for results : how to be clear, concise and credible / guión Andy Kienzle ; productor ejecutivo Brian McCallum. by Kienzle, Andy [guionista.] \| McCallum, Brian [productor] \| DeBolt, Joe \| Fortier, James. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Communication Briefings - RAC Productions 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.45 / C728 1997. Place hold Request article Add to cart (remove)
		Quality month video world class quality what in the world is it? / IBM. by International Business Machines Corporation - IBM. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : IBM ; National Quality Month, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / IN61q 1991. Place hold Request article Add to cart (remove)
		Cornerstones of quality / Toastmasters International Quality-Centered Management Series ; Kantola productions presents. by Toastmasters International Quality-Centered Management Series. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: English Publisher: California : Toastmasters International Quality-Centered Management Series, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.658 / T627c 1994. Place hold Request article Add to cart (remove)
		Calidad = I know it when i see it : la conozco cuando la veo : preguntele a sus clientes y cumpla con sus expectativas / American Management Association ; John Guaspari. by American Management Asociation \| Guaspari, John \| Kinney, Jamie. Series: Video kit de capacitaciónMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P & B producciones, 1998Other title: I know it when i see it.Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.568 / AM512c 1998, ... Place hold Request article Add to cart (remove)
		La satisfacción del cliente a través de la calidad : cómo definir stándares y procesos en función del cliente / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1993. Place hold Request article Add to cart (remove)
		La satisfacción del cliente a través de la calidad : cómo definir stándares y procesos en función del cliente / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1994. Place hold Request article Add to cart (remove)
		La satisfacción del cliente a través de la calidad : cómo definir stándares y procesos en función del cliente / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1995. Place hold Request article Add to cart (remove)
		La satisfacción del cliente como política de empresa : cómo mejorar los índices de satisfacción de sus clientes mediante una estrategia práctica que involucre a toda la organización / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / S237s 1996. Place hold Request article Add to cart (remove)
		Consumers and individuals in China : standing out, fitting in / Michael B. Griffiths. by Griffiths, Michael B, 1979- [autor.]. Series: Chinese worlds ; 31Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: London : Routledge, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 339.470951 / G855c 2013. Place hold Request article Add to cart (remove)
		Happy customers everywhere : how your business can profit from the insight of positive psychology / Brend Schmitt. by Schmitt, Bernd [autor.]. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Palgrave MacMillan, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8342 S355h. Place hold Request article Add to cart (remove)
		The lean startup : how today's entrepreneurs use continuous innovation to create radically successful businesses / Eric Ries. by Ries, Eric, 1978- [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Crown Business, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4063 R559l. Place hold Request article Add to cart (remove)
		Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. by Toister, Jeff [autor.]. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : American Managament Association, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 T646s. Place hold Request article Add to cart (remove)
		What chinese want : culture communism, and china's modern consumer / Tom Doctoroff. by Doctoroff, Tom [autor.]. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Palgrave MacMillan, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.83430951 D673w. Place hold Request article Add to cart (remove)
		Casos de comportamiento del consumidor : reflexiones para la dirección de marketing / Salvador Ruiz de Maya, Ildefonso Grande Esteban. by Ruiz de Maya, Salvador [autor.] \| Grande Esteban, Ildefonso, 1954-. Series: Libros profesionales de empresaEdition: Primera edición.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : ESIC, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8342 R849c 2013. Place hold Request article Add to cart (remove)
		The Entrepreneur's guide to customer development : A cheat sheet to The Four Steps to the Epiphany / by Brant Cooper & Patrick Vlaskovits ; foreword by Steven Gary Blank. by Cooper, Brant [autor.] \| Vlaskovits, Patrick. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Lexington, KT : Custdev, 2010Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.402 / C776e 2010. Place hold Request article Add to cart (remove)
		Comportamiento del consumidor / Leon G. Schiffman, Leslie Lazar Kanuk ; traducción Angel Carlos González Rúiz ; revisión Ivonne Raso Arcaute ; editora Marisa de Anta. by Schiffman, Leon G [autor.] \| Anta, Marisa De [editor] \| Gonzaález Ruiz, Angel Carlos \| Kanuk, Leslie Lazar \| Raso Arcaute, Ivonne [revisión]. Edition: 7a edición.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson Educación, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / S333c1 2001. Place hold Request article Add to cart (remove)
		Neuromarketing : celebrando negocios y servicios / Oscar Malfitano Cayuela [y otros]. by Malfitano Cayuela, Oscar [autor]. Series: MarketingMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Buenos Aires : Granica, 2010Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.843 / N494n 2014. Place hold Request article Add to cart (remove)
		Neuromarketing / Bernard Roullet, Olivier Droulers ; traducción de José Carmen Pecina Hernández. by Roullet, Bernard [autor.] \| Pecina Hernández, José Carmen. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Editorial Trillas, 2015Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8342 / R685n 2015, ... Place hold Request article Add to cart (remove)
		Hooked : how to build habit\forming products / Nir Eyal with Ryan Hoover. by Eyal, Nir [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Portfolio/Penguin, 2014Copyright date: ©2014Publisher: [California] : [s.e.], 2014Other title: How to build habit\forming products.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / E915h 2014. Place hold Request article Add to cart (remove)

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