Refine your search

Your search returned 237 results.

Sort
Results
De 0 a 100.000 : social media para profesionales y pequeñas empresas / Sarah\Jayne Gratton, Dean Anthony Gratton ; traductor Sergio Luis González Cruz.

by Gratton, Sarah-Jayne [autor.] | González Cruz, Sergio Luis [traductor] | Gratton, Dean Anthony.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Anaya Multimedia, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / G773d.

La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez.

by Albrecht, Karl [autor.] | Bradford, Lawrence J | Serna Gómez, Humberto [revisión] | Villamizar Herrera, Jesús [traductor].

Series: Serie EmpresarialMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Legis Editores, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e.

Cómo conquistar y mantener la fidelidad de sus clientes : 7 métodos para tener éxito más rapidamente en períodos difíciles / Guy Bobichon ; traducción Claudio L Soriano.

by Bobichon, Guy [autor.] | Soriano Soriano, Claudio L [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Madrid : Ediciones Díaz de Santos, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B663c.

La satisfacción del cliente : la otra mitad de su trabajo / Dru Scott ; translator Héctor G Tejera.

by Scott, Dru [autor.] | Tejera, Héctor G [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamericana, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S425s.

Más allá del servicio al cliente : cómo conservar la lealtad del cliente para siempre / Richard F. GersonL. Collins ; traductor Héctor GTejera.

by Gerson, Richard F [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo editorial Iberoamericana, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G382m.

Clientes para siempre / Carl Sewel, Paul B. Brown ; traducción Roberto A Arias.

by Sewell, Carl [autor.] | Brown, Paul B | Haas, Roberto A [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw\Hill/Interamericana, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S515c, ...

Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano.

by Tschohl, John [autor.] | Franzmeier, Steve | Soriano Soriano, Claudio L [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877a.

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.

by Desatnick, Robert L [autor.] | Detzel, Denis H, 1945-.

Series: The Jossey\Bass management seriesEdition: Revised edition / Robert L. Desatnick, Denis H Detzel.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: San Francisco, CA : Jossey\Bass Publishers, 1993Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / D441m.

El nuevo marketing relacional : conseguir el éxito de un negocio empleando las redes sociales / Mari Smith ; traductor Francisco José Salcedo Sotoca.

by Smith, Mari, 1966- [autor.] | Salcedo Sotoca, Francisco José [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Anaya Multimedia, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S642n.

Prohibido vender : es hora de asociarse ; una nueva manera de atraer y conservar a los clientes / Larry Wilson y Hersch Wilson ; traductor Adriana de Hassan.

by Wilson, Larry [autor.] | Bernal, Armando [editor] | Hassan, Adriana de [traductor] | Monárez, Lucrecia [editor] | Wilson, Hersch.

Series: Interes generalEdition: Edición Armando Bernal y Lucrecia Monárez.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Grupo Editorial Norma, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W746p, ...

Creación del valor : la clave de la gestión competitiva, diseño de una estrategia global / William A. Band ; traducción Claudio L Soriano.

by Band, William A [autor.] | Soriano Soriano, Claudio L [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B214c.

La Integracion cliente\empresa : Las 5 mejores estrategias para lograr el exito en los negocios a traves de sus clientes / Richard Whiteley.

by Whiteley, Richard [autor.] | Hessan, Diane | Ibarra Colado, Patricia.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Prentice, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W594i.

Customer connections : new strategies for growth / Robert E. Wayland, Paul M Cole.

by Wayland, Robert E. (Robert Edwin), 1946- [autor.] | Cole, Paul M. (Paul Michael), 1958-.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W358c, ... Not available: Biblioteca CESA: Damaged (1).

The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy.

by Mccarthy, Dennis G [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Wiley, 1997Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M116l.

La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez.

by Albrecht, Karl [autor.] | Bradford, Lawrence J | Serna Gómez, Humberto [revisión] | Villamizar Herrera, Jesús [traductor].

Series: Temas gerencialesMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e.

El mejor socio es su cliente : elija a sus socios, estructure su filosofía empresarial, triunfe junto con sus clientes / Fred Wiersema ; traducción Luis Ignacio de la Peña ; supervisión de traducción Jos ̌Lp̤ez Andrade.

by Wiersema, Frederik D [autor.] | Lp̤ez Andrade, Jos.̌ | Peña, Luis Ignacio de La [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México ; Bogotá : Prentice Hall Hispanoamericana, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W648m, ... Not available: Biblioteca CESA: Damaged (1).

Marketing : connecting with customers / Gilbert D. Harrell y Gary L. Frazier.

by Harrell, Gilbert D [autor.] | Frazier, Gary L.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: inglés Publisher: New Jersey : Prentice Hall, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / H296m 1999, ...

Servicio al cliente : métodos de auditoria y medición / Humberto Serna Gómez.

by Serna Gómez, Humberto [autor.].

Series: Temas gerencialesEdition: 2a. edition / actualizada y corregida.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486s, ...

La organización que actua en función del mercado : cómo entender, atraer y mantener a los clientes valiosos / George S. Day ; traducción de Adriana de Hassan.

by Day, George S [autor.] | Hassan, Adriana de [traductor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: español Original language: inglés Publisher: Bogotá : Norma, 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / D273o 2000, ...

Pages
Hola