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La cortesía por teléfono y el servicio al cliente : escuchar efectivamente, responder efectivamente / Lloyd Finch.

by Finch, Lloyd [autor.] | Grepe Philip, Nicolás [editor].

Series: Serie 50 minutosEdition: Editor Nicolás Grepe P.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamerica, 1992Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.81 / LL793c, ...

Dirección de los servicios de calidad al cliente : guía práctica para operaciones de servicio / William B Martin.

by Martin, William B [autor.] | Grepe Philip, Nicolás [editor].

Series: Serie 50 minutosEdition: Editor Nicolás Grepe P.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M379d 1992.

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