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		Successful marketing for service organizations / Eugene M. Johnson, Eberhard E. Scheuing. by Johnson, Eugene M [autor.] \| Scheving, Eberhard E [coautor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : American Management Association, 1982Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / J661s. Place hold Request article Add to cart (remove)
		The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy. by Mccarthy, Dennis G [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Wiley, 1997Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M116l. Place hold Request article Add to cart (remove)
		Managing the professional service firm / David H Maister. by Maister, David H [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Maxwell Macmillan International, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658 / M231m. Place hold Request article Add to cart (remove)
		Services marketing / David L. Kurtz, Kenneth E Clow. by Kurtz, David L [autor.] \| Clow, Kenneth E. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : J. Wiley & Sons, 1998Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / K95s. Place hold Request article Add to cart (remove)
		Services marketing : text and cases / Steve Baron, Kim Harris. by Baron, Steve [autor.] \| Harris, Kim [coautor]. Edition: 2 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Palgrave, 2003Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.82 / B265s, ... Place hold Request article Add to cart (remove)
		Let's get real or let's not play : transforming the buyer/seller relationship / Mahan Khalsa, Randy Illig. by Khalsa, Mahan [autor.] \| Illig, Randy. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Portfolio, 2008Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K452l 2008. Place hold Request article Add to cart (remove)
		Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus. by Klaus, Philipp [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Palgrave Macmillan, 2015Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / K636m 2015, ... Place hold Request article Add to cart (remove)

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