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La esencia de la calidad total : cómo introducirla efectivamente en nuestro negocio / John Bank ; traducción Jesús Villamizar Herrera ; asesoría y revisión técnica Humberto Serna Gómez.

by Bank, Jhon [autor.] | Serna Gómez, Humberto [revisión] | Villamizar Herrera, Jesús [traductor].

Series: Serie empresarial LegisMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : Fondo Editorial Legis, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / B715e, ...

La cadena de la calidad / John M. Groocock ; versión española por Jesús Nicolau Medina, Mercedes Gozalbes Ballester.

by Groocock, John M [autor.] | Gozalbes Ballester, María Mercedes [traductor] | Nicolau Medina, Jesús [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G873c.

Los costos en la calidad / Barrie Dale.

by Dale, B [autor] | Plunkett, James J [autor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Editorial Iberoamérica, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / D139c.

Calidad total en la gestión de servicios : Cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; traducción Claudio L. Soriano Soriano.

by Zeithaml, Valarie A [autor.] | Berry, Leonard L | Parasuraman, A | Soriano Soriano, Claudio L [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / Z48c.

Auditorias de calidad para mejorar su comportamiento / Dennis R. Arter ; versión española por Jesús Nicolau Medina, Mercedes Gonzalbes Ballester.

by Arter, Dennis R [autor.] | Gonzalbes Ballester, Mercedes | Nicolau Medina, Jesús.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / A786a.

Calidad total para juntas y reuniones : preparación, conducción y seguimiento / Erasmo Barbosa Cano.

by Barbosa Cano, Erasmo [autor].

Series: Serie macgraw\hill de calidad totalMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4563 / B238c.

Cómo construir una cultura de calidad total : guía para su implantación en la empresa / Joe Batten ; prólogo de Zig Ziglar ; traductor Laura D. Garibay Bellono.

by Batten, Joe [autor.] | Garibay Bellono, Laura D [traductor] | Grepe Philip, Nicolás [editor] | Ziglar, Zig.

Series: Serie 50 minutosEdition: Editor Nicolás Grepe Philp.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / B335c, ...

Nociones de calidad total : conceptos y herramientas básicas / Mario Gutiérrez ; ilustraciones Ramón de la Pena A.

by Gutiérrez, Mario [autor.] | López Zepeda, Patricia | Peña A., Ramón de La [ilustrador].

Edition: Editor responsable Patricia López Zepeda.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Limusa ; Noriega Editores, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G983n.

Planeación estratégica de la calidad total / Hernando Marino Navarrete.

by Marino Navarrete, Hernando [autor.].

Series: AdministraciónMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Tercer Mundo Editores, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / M337p, ...

Xerox, profetas en la obscuridad / David T. Kearns.

by Kearns, David T [autor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw\Hill, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.409 / K247x.

Blueprints for continuous improvement : lesson from the baldrige winners / Richard M. Hodgetts.

by Hodgetts, Richard M [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : American Management Association, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H688b.

Marketing y calidad total : imagen de calidad y comunicación / Miguel Mazarrasa.

by Mazarrasa, Miguel, 1942- [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / M475m.

Costes de calidad y de no calidad / Oriol Amat.

by Amat Salas, Oriol, 1957- [autor.].

Series: Eada gestión ; 34Edition: 2a edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Eada Gestión, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / A487c.

Implantar y gestionar la calidad total / Alain Bernillón, Oliver Cérutti.

by Bernillón, Alain [autor.] | Cérutti, Oliver.

Edition: 2a edition.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / B528i.

Calidad total en los servicios y en la administración pública / Andrés Senlle.

by Senlle, Andrés [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / S474c, ...

Guía práctica para la implantación de la calidad total en las empresas / Hugo Fernando Valderrama Sánchez.

by Valderrama Sánchez, Hugo Hernando [autor.].

Edition: 2 edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Marbella, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / V144g.

Los instrumentos de gestión de la calidad / Alain Bernillon, Olivier Cérutti ; traducción Ana García Bertrán.

by Bernillón, Alain [autor.] | Cérutti, Olivier | García Bertrán, Ana [traductor].

Series: Serie mini\empresaMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / B528i.

Supervisor's survival kit : your first step into management / Elwood N Chapman.

by Chapman, Elwood N [autor.].

Edition: Sixth edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Maxwell Macmillan International, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.302 / CH466s.

Topics in just\in\time management / Marc J. Schniederjans.

by Schniederjans, Marc J [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Allyn and Bacon, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5001 / S361j.

Strategic benchmarking : how to rate your company's performance against the world's best / Gregory H Watson.

by Watson, Gregory H [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : John Wiley, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / W337s.

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