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La revolución del servicio : el toque personal que conserva y cautiva clientes / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez.

by Albrecht, Karl [autor.] | Serna Gómez, Humberto | Villamizar Herrera, Jesús [traductor].

Series: Serie empresarial LegisMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : [s.e.], 1990Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A341r, ...

La nueva mercadotecnia / Richard Brookes ; traducción Robert A. Haas.

by Brookes, Richard [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw-Hill, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B872n.

Primero estoy yo : el mensaje que sus clientes le transmiten a usted... / Linda Silverman Goldzimer ; con la colaboración de Gregory L. Beckmann ; traducción de Adriana de Hassan.

by Silverman Goldzimer, Linda [autor.] | Hassan, Adriana de [traductor].

Series: Desarrollo gerencialMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Grupo Editorial Norma, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S587p.

La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez.

by Albrecht, Karl [autor.] | Bradford, Lawrence J | Serna Gómez, Humberto [revisión] | Villamizar Herrera, Jesús [traductor].

Series: Serie EmpresarialMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Legis Editores, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e.

Dirección por servicio : la otra calidad / Joan Ginebra, Rafael Arana de la Garza.

by Ginebra Torra, Juan, 1930- [autor.] | Arana de la Garza, Rafael.

Series: Serie EmpresarialMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México ; Bogotá : McGraw\Hill, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G492d.

Práctica de los círculos de control de calidad : círculos de control de calidad, selección de informes de casos prácticos en industria y servicios, herramientas de resolución de problemas / con la contribución especial del profesor Kaoru Ishikawa.

by Ishikawa, Kaoru, 1915-1989 [autor.].

Edition: 2a edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Cambridge, MA : Productivity Press, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / I79p.

Cómo conquistar y mantener la fidelidad de sus clientes : 7 métodos para tener éxito más rapidamente en períodos difíciles / Guy Bobichon ; traducción Claudio L Soriano.

by Bobichon, Guy [autor.] | Soriano Soriano, Claudio L [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Madrid : Ediciones Díaz de Santos, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B663c.

How to turn customer service into customer sales / Bernard Katz.

by Katz, Bernard [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Lincolnwood, Ill : NTC Business Books, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K197h.

La voz del cliente / producción ejecutiva y dirección Antonio Levesi Cervi ; Mercedes Reincke, María Facio.

by Whiteley, Richard [presentador] | Levesi Cervi, Antonio [director.] | Facio, María | Reincke, Mercedes.

Series: Business video seriesMaterial type: Film Film; Type of visual material: videorecording ; Audience: General; Language: English Subtitle language: Spanish Publisher: [Washington D.C.] : Visendus, [1990]Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V977 1990, ...

Effective Follow up : and customer service / Cambridge Studios production.

by Peery, Ashton [director.] | Harris, Candace | Bailey, Elaine | Hendrix, Diane.

Series: Real selling ; 5Material type: Film Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Cambridge Studios production, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / EF27 1990.

Closing the deal when and how / series producer/director, Ashton Peery ; executive producers for Inc., Will Taylor, Candace Harris.

by Peery, Ashton [director] | Taylor, Will [productor.] | Bailey, Elaine | Hopkins, Bob.

Series: Real sellingMaterial type: Film Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : Inc.y Cambridge Studios, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / C643 1990.

Customer service connection.

Material type: Film Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: [Washington D.C.] : [s.e.], [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.85 / C984 1990.

Closing the Deal.

Series: Real sellingMaterial type: Film Film; Type of visual material: videorecording ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : [s.n.], [1990?]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C645c [1990?].

Ondas : comportamiento y receptividad / Geraud T. Rogers Productions Inc.

by Geraud T. Rogers Productions Inc.

Material type: Film Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Call Curtis Company, [1990?]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G359o [1990?.].

Construya sus argumentos con cinco pasos para conservar a sus clientes / Instituto Superior de Dirección de Ventas ; Guion y realización Carlos Barcelo ; Producción gupo Jaume Muntaner.

by Barcelo, Carlos [Guión] | Instituto Superior de Dirección de Ventas | Grup Jaume Muntaner.

Series: Formación empresarialMaterial type: Film Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [Madrid] : Grupo ODE. [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / C743 1990.

Atención al cliente / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA.

by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA | Bernal, Martha Inés | Rocha, Marco Fidel | Benavides, María Clara | Prado, Rosa Estella.

Series: Serie desarrollo empresarial colombianoMaterial type: Film Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C691a 1990.

El consumidor : la clave del éxito / Lambda Omega Asociados .

by Dueñas B., Pedro | Redondo Cano, Jairo | Duplat, Carlos [Actor] | Gómez, Carmenza [actriz.] | Villa, Guillermo, actor | Durán P., Oscar | Lozano, Lucía [guionista.] | Lambda Omega Asociados.

Material type: Film Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : FICITEC, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / C743 1990.

El señor Estevez tiene la palabra / escrita y dirigida por Jarvis Couillard.

by Couillard, Jarvis [director] | Raney, Walter | Wright, Hollis | Taylor, Glenn.

Material type: Film Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [Washington D.C.] : The United States Department of Comerce, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / SE478 1990.

Prospectos de ventas / McGraw-Hill.

by McGraw Hill.

Material type: Film Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [Washington D.C.] : Trans Film, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / M478p 1990.

El cliente oculto = The hidden customer / escritores Sheldon Renan, Arlan Gutenberg ; productor Simon Barron, editor Don Sikes, .

by Renan, Sheldon [escritor.] | Gutenberg, Arlan [escritor.] | Arlan, Jeff | Sikes, Don [editor.] | Barron, Simon [productor.].

Series: Educational mediaMaterial type: Film Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [California] : Salenger Film, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C636 1990.

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