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		Fidelizando clientes : detectar y mantener al cliente leal / Josep Maria Martínez Ribes, Lluís de Borja Soler y Patrícia Carvajal Pérez. by Martínez Ribes, Josep Maria [autor.] \| Borja Soler, Lluís de \| Carvajal Pérez, Patrícia. Series: : Eada gestión ; 41Material type: Text; Literary form: Not fiction ; Audience: General; Language: español Publisher: Barcelona : Gestión 2000 ; 2001Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / M385f, ... Place hold Request article Add to cart (remove)
		The ultimate question 2.0 : how net promoter companies thrive in a custoer-driven world / Fred Reichheld, Rob Markey. by Reichheld, Fred, 1952- [autor.] \| Markey, Rob. Edition: First. edition .Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston: Harvard Business Review Press, 2011Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / R351u 2011, ... Place hold Request article Add to cart (remove)
		La pregunta decisiva 2.0 / Fred Reichheld, Rob Markey ; traducción Luis Ruiz, María López Medel . by Reichheld, Fred, 1952- [autor.] \| Markey, Rob, 1952- \| Ruiz, Luis [traductor .] \| López Medel, María [traductor .]. Series: Acción empresarialEdition: 1a. edición / revisada y ampliada .Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Madrid : LID Editorial Empresarial, Harvad Business Review Press, 2012Other title: La pregunta decisiva 2.0 : cómo utilizan las empresas el sistema de promotores netos para crecer / .Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.872 / R351p 2012. Place hold Request article Add to cart (remove)
		Las 6R del negocio / Pablo Fernández ; prólogo Martha Rogers. by Fernández, Pablo [autor.] \| Rogers, Martha [prólogo .]. Series: Acción empresarialEdition: 1a. edición .Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones de la U, LID Editorial Empresarial, 2017Other title: Las 6R del negocio : seis estrategias probadas para crecer rentabilizando su cartera de clientes /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365r 2017. Place hold Request article Add to cart (remove)
		Customer relationship management : a strategic imperative in the world of e-business / editor Stanley A. Brown. by Brown, Stanley A [editor .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Toronto ; New York : John Wiley & Sons Canada, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2000. Place hold Request article Add to cart (remove)

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