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		The ultimate question 2.0 : how net promoter companies thrive in a custoer-driven world / Fred Reichheld, Rob Markey. by Reichheld, Fred, 1952- [autor.] \| Markey, Rob. Edition: First. edition .Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston: Harvard Business Review Press, 2011Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / R351u 2011, ... Place hold Request article Add to cart (remove)
		La pregunta decisiva 2.0 / Fred Reichheld, Rob Markey ; traducción Luis Ruiz, María López Medel . by Reichheld, Fred, 1952- [autor.] \| Markey, Rob, 1952- \| Ruiz, Luis [traductor .] \| López Medel, María [traductor .]. Series: Acción empresarialEdition: 1a. edición / revisada y ampliada .Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Madrid : LID Editorial Empresarial, Harvad Business Review Press, 2012Other title: La pregunta decisiva 2.0 : cómo utilizan las empresas el sistema de promotores netos para crecer / .Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.872 / R351p 2012. Place hold Request article Add to cart (remove)
		The simple truths of service : inspired by Johnny the bagger / Ken Blanchard y Barbara A. Glanz. by Blanchard, Ken Blanchard, Kenneth H [autor.] \| Glanz, Barbara A. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Naperville, Illinois : Simple Truths, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B639s 2017. Place hold Request article Add to cart (remove)
		Raving fans : a revolutionary approach to customer service / Ken Blanchard y Sheldon M. Bowles ; prefacio de Harvey Mackay. by Blanchard, Ken Blanchard, Kenneth H [autor.] \| Bowles, Sheldon M \| Mackay, Harvey [prefacio .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : William Morrow and Company Inc., 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B639r 1993. Place hold Request article Add to cart (remove)

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