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Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano.

by Tschohl, John [autor.] | Franzmeier, Steve | Soriano Soriano, Claudio L [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877a.

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Sentimientos : la excelencia en el servicio a clientes / John Tschohl.

by Tschohl, John [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T879s.

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Sentimientos : la excelencia en el servicio clínicas y hospitales / John Tschohl.

by Tschohl, John [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T879e.

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  • Colegio de Estudios Superiores de Administración - CESA
  • Diagonal 34ª # 5ª-23
  • PBX: 339 53 00 – 1189 -1120
  • Bogotá, Colombia
  • Términos y condiciones
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