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		Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano. by Tschohl, John [autor.] \| Franzmeier, Steve \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877a. Place hold Request article Add to cart (remove)
		Sentimientos : la excelencia en el servicio a clientes / John Tschohl. by Tschohl, John [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T879s. Place hold Request article Add to cart (remove)
		Sentimientos : la excelencia en el servicio clínicas y hospitales / John Tschohl. by Tschohl, John [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T879e. Place hold Request article Add to cart (remove)
		Cómo alcanzar el dominio del mercado estratégico global de servicio al cliente / Colegio de Estudios Superiores de Administración - CESA ; conferencista Dr. Jhon Tschohl. by Colegio de Estudios Superiores de Administración - CESA \| Tschohl, John. Material type: Sound; Audience: General; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración - CESA, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C691c 2003. Place hold Request article Add to cart (remove)

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