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		La satisfaccion total del cliente : la estrategia de 25 compañías europeas lideres en calidad de servicio / Jacques Horovitz. by Horovitz, Jacques [autor.] \| Angstadt, Michel \| Jurgens Panak, Michele. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : McGraw Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H292s. Place hold Request article Add to cart (remove)
		Alta gerencia : Organizando empresas de servicio / Karl Albrecht, Jerry Hailsmayer. by Albrecht, Karl \| Hailsmayer, Jerry. Series: Mti Teleprograms IncMaterial type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : MTI Film y Video, 1986Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / AL341 1986. Place hold Request article Add to cart (remove)
		Conexiones / John Tschohl; Michael Houland; Service Quality Institute.; Noel/Levitz Centers, Inc. by Tschohl, John \| Houland, Michael \| Centro de Selección de Staff y Desarrollo \| Noel/Levitz by Service Quality Institute \| Service Quality Institute. Series: Serie de efectividad universitariaMaterial type: Film; Type of visual material: videorecording Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute for Noel/Levitz Centers, 1993Other title: La práctica de la excelencia, el camino al éxito.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3145 / C747 1993. Place hold Request article Add to cart (remove)
		Organizando empresas de servicios / Director Jerry Haislmayer. by Hailsmayer, Jerry \| Hailsmayer, Jerry [Director]. Material type: Film; Type of visual material: ; Audience: Specialized; Language: Spanish Publisher: Los Angeles, CA : MTI Film y Video, 1986Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.4012 / H151o 1986, ... Place hold Request article Add to cart (remove)

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