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		Calidad, productividad y competitividad : la salida de la crisis / William Edwards Deming. by Deming, William Edwards [autor.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: [Madrid] : Diaz de Santos, 1989Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / D378c, ... Place hold Request article Add to cart (remove)
		Gestión de calidad / Miguel Udaondo Durán. by Udaondo Durán, Miguel [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Ediciones Díaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / U18g. Place hold Request article Add to cart (remove)
		Los métodos de la calidad total / Patrick Lyonnet. by Lyonnet, P [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Madrid : Díaz de Santos, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L991m. Place hold Request article Add to cart (remove)
		Calidad total en la gestión de servicios : Cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; traducción Claudio L. Soriano Soriano. by Zeithaml, Valarie A [autor.] \| Berry, Leonard L \| Parasuraman, A \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / Z48c. Place hold Request article Add to cart (remove)
		Creación del valor : la clave de la gestión competitiva, diseño de una estrategia global / William A. Band ; traducción Claudio L Soriano. by Band, William A [autor.] \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B214c. Place hold Request article Add to cart (remove)

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