Results of search for 'ccl=an:50839 and ( (allrecords,AlwaysMatches='') and (not-onloan-count,st-numeric >= 1) and (lost,st-numeric=0) )'

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		Direccion de producción : decisiones tácticas / Jay Hezer, Barry Render ; traducción Esperanza Barenys de Lacha ; revisión técnica José Luis Martínez Parra. by Heizer, Jay [autor.] \| Barenys de Lacha, Esperanza [traductor] \| Martínez Parra, José Luis \| Render, Barry. Edition: 4a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid ; Santafé de Bogotá : Prentice Hall, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / H465d. Place hold Request article Add to cart (remove)
		Conexiones : el programa de capacitación en el servicio de Noel-Levitz para personal de instituciones educativas: guía del líder / John Tschohl Michael, Hovland. by Tschohl, John [autor.] \| Hovland, Michael. Edition: 3ra edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c. Place hold Request article Add to cart (remove)
		Conexiones : la práctica de la excelencia, el camino al éxito: programa de entrenamiento de calidad en el servicio para miembros del personal de instituciones educativas / John Tschohl. by Tschohl, John [autor.]. Edition: 3ra edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c. Place hold Request article Add to cart (remove)
		The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael [autor.] \| Wiersema, Frederik D. (Frederik Derk). Edition: [Expanded edition].Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Reading, MA : Addison\Wesley Pub. Co., 1997Online access: Contributor biographical information \| Publisher description \| Table of contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T784d. Place hold Request article Add to cart (remove)
		Proactive customer service : transforming your customer service department into a profit center / Charles D. Brennan, Jr. by Brennan, Charles D [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : AMACOM, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B838p. Place hold Request article Add to cart (remove)
		Customer connections : new strategies for growth / Robert E. Wayland, Paul M Cole. by Wayland, Robert E. (Robert Edwin), 1946- [autor.] \| Cole, Paul M. (Paul Michael), 1958-. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W358c, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Gestión de la calidad empresarial : calidad en los servicios y atención al cliente calidad total / José Antonio Pérez Fernández Velasco. by Pérez Fernández de Velasco, José Antonio [autor.]. Series: Colección cultura empresarial e innovaciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / P438g. Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Bradford, Lawrence J \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Temas gerencialesMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		La revolución del servicio : lo único que cuenta es un cliente satisfecho / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341r. Place hold Request article Add to cart (remove)
		La auditoría operativa en la práctica : técnicas de mejora organizativa / Jordi Mas, Carles Ramió. by Mas, Jordi [autor.] \| Ramió, Carles. Series: Estrategia y Gestion CompetitivaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Alfaomega Grupo Editor, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: 657.45 / M394a. Place hold Request article Add to cart (remove)
		Cooperate to compete : building agile business relationships / Keneth Preiss, Steven Goldman, Roger N Nagel. by Preiss, Keneth [autor.] \| Goldman, Steven, 1d 1941- \| Nagel, Roger N, 1943-. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Van Nostrand Reinhold, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / P924c. Place hold Request article Add to cart (remove)
		Las nuevas reglas del marketing : Use el marketing de relaciones personales y sera el lider de su industria / Frederick Newell. by Newell, Frederick [autor.] \| Rosas, Rosa María. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / N544n, ... Place hold Request article Add to cart (remove)
		El valor de la calidad en los servicios bancarios : sistemass gerenciales efectivos que incrementan las utilidades, abaten costos y brindan un servicio competitivo al cliente / Janet L. Gray. by Gray, Janet L [autor] \| Harvey, Thomas W [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Limusa, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 332.1 / G778v, ... Place hold Request article Add to cart (remove)
		El mejor socio es su cliente : elija a sus socios, estructure su filosofía empresarial, triunfe junto con sus clientes / Fred Wiersema ; traducción Luis Ignacio de la Peña ; supervisión de traducción Jos ̌Lp̤ez Andrade. by Wiersema, Frederik D [autor.] \| Lp̤ez Andrade, Jos.̌ \| Peña, Luis Ignacio de La [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México ; Bogotá : Prentice Hall Hispanoamericana, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W648m, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Servicio al cliente : cómo vender más y mejor / Ignacio Orrego Rojo. by Orrego Rojo, Ignacio [autor.]. Language: Spanish Publisher: Bogotá : Igor, 1999Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / O75s. Place hold Request article Add to cart (remove)
		Servicio al cliente : métodos de auditoria y medición / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Temas gerencialesEdition: 2a. edition / actualizada y corregida.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486s, ... Place hold Request article Add to cart (remove)
		Marketing relacional / Carmen Barroso Castro, Enrique Martn Armario. by Barroso Castro, Carmen [autor.] \| Armario, Enrique Martín. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Esic Editorial, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / B277m, ... Place hold Request article Add to cart (remove)
		Lo que le gusta a los clientes de su marca / David Freemantle ; traducción María Elena Aparicio Aldazabal. by Freemantle, David [autor.] \| Aparicio Aldazabal, María Elena [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bilbao : Ediciones Deusto, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F855l. Place hold Request article Add to cart (remove)
		Marketing de servicios : estrategias para turismo, finanzas, salud y comunicación / Marcos Henrique Nogueira Cobra ; traducción y revisión técnica Germán Narváez Rozo. Edition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Bogotá ; Buenos Aires : McGraw Hill, 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C652m, ... Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonar L. Berry ; traducción Adriana de Hassan. by Berry, Leonard L [autor.] \| Hassan, Adriana de [traductor]. Edition: Edición Armando Bernal, Lucrecia Monárez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B534b. Place hold Request article Add to cart (remove)

		Direccion de producción : decisiones tácticas / Jay Hezer, Barry Render ; traducción Esperanza Barenys de Lacha ; revisión técnica José Luis Martínez Parra. by Heizer, Jay [autor.] \| Barenys de Lacha, Esperanza [traductor] \| Martínez Parra, José Luis \| Render, Barry. Edition: 4a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid ; Santafé de Bogotá : Prentice Hall, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / H465d. Place hold Request article Add to cart (remove)
		Conexiones : el programa de capacitación en el servicio de Noel-Levitz para personal de instituciones educativas: guía del líder / John Tschohl Michael, Hovland. by Tschohl, John [autor.] \| Hovland, Michael. Edition: 3ra edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c. Place hold Request article Add to cart (remove)
		Conexiones : la práctica de la excelencia, el camino al éxito: programa de entrenamiento de calidad en el servicio para miembros del personal de instituciones educativas / John Tschohl. by Tschohl, John [autor.]. Edition: 3ra edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c. Place hold Request article Add to cart (remove)
		The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael [autor.] \| Wiersema, Frederik D. (Frederik Derk). Edition: [Expanded edition].Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Reading, MA : Addison\Wesley Pub. Co., 1997Online access: Contributor biographical information \| Publisher description \| Table of contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T784d. Place hold Request article Add to cart (remove)
		Proactive customer service : transforming your customer service department into a profit center / Charles D. Brennan, Jr. by Brennan, Charles D [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : AMACOM, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B838p. Place hold Request article Add to cart (remove)
		Customer connections : new strategies for growth / Robert E. Wayland, Paul M Cole. by Wayland, Robert E. (Robert Edwin), 1946- [autor.] \| Cole, Paul M. (Paul Michael), 1958-. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W358c, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Gestión de la calidad empresarial : calidad en los servicios y atención al cliente calidad total / José Antonio Pérez Fernández Velasco. by Pérez Fernández de Velasco, José Antonio [autor.]. Series: Colección cultura empresarial e innovaciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / P438g. Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Bradford, Lawrence J \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Temas gerencialesMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		La revolución del servicio : lo único que cuenta es un cliente satisfecho / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341r. Place hold Request article Add to cart (remove)
		La auditoría operativa en la práctica : técnicas de mejora organizativa / Jordi Mas, Carles Ramió. by Mas, Jordi [autor.] \| Ramió, Carles. Series: Estrategia y Gestion CompetitivaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Alfaomega Grupo Editor, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: 657.45 / M394a. Place hold Request article Add to cart (remove)
		Cooperate to compete : building agile business relationships / Keneth Preiss, Steven Goldman, Roger N Nagel. by Preiss, Keneth [autor.] \| Goldman, Steven, 1d 1941- \| Nagel, Roger N, 1943-. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Van Nostrand Reinhold, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / P924c. Place hold Request article Add to cart (remove)
		Las nuevas reglas del marketing : Use el marketing de relaciones personales y sera el lider de su industria / Frederick Newell. by Newell, Frederick [autor.] \| Rosas, Rosa María. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / N544n, ... Place hold Request article Add to cart (remove)
		El valor de la calidad en los servicios bancarios : sistemass gerenciales efectivos que incrementan las utilidades, abaten costos y brindan un servicio competitivo al cliente / Janet L. Gray. by Gray, Janet L [autor] \| Harvey, Thomas W [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Limusa, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 332.1 / G778v, ... Place hold Request article Add to cart (remove)
		El mejor socio es su cliente : elija a sus socios, estructure su filosofía empresarial, triunfe junto con sus clientes / Fred Wiersema ; traducción Luis Ignacio de la Peña ; supervisión de traducción Jos ̌Lp̤ez Andrade. by Wiersema, Frederik D [autor.] \| Lp̤ez Andrade, Jos.̌ \| Peña, Luis Ignacio de La [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México ; Bogotá : Prentice Hall Hispanoamericana, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W648m, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Servicio al cliente : cómo vender más y mejor / Ignacio Orrego Rojo. by Orrego Rojo, Ignacio [autor.]. Language: Spanish Publisher: Bogotá : Igor, 1999Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / O75s. Place hold Request article Add to cart (remove)
		Servicio al cliente : métodos de auditoria y medición / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Temas gerencialesEdition: 2a. edition / actualizada y corregida.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486s, ... Place hold Request article Add to cart (remove)
		Marketing relacional / Carmen Barroso Castro, Enrique Martn Armario. by Barroso Castro, Carmen [autor.] \| Armario, Enrique Martín. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Esic Editorial, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / B277m, ... Place hold Request article Add to cart (remove)
		Lo que le gusta a los clientes de su marca / David Freemantle ; traducción María Elena Aparicio Aldazabal. by Freemantle, David [autor.] \| Aparicio Aldazabal, María Elena [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bilbao : Ediciones Deusto, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F855l. Place hold Request article Add to cart (remove)
		Marketing de servicios : estrategias para turismo, finanzas, salud y comunicación / Marcos Henrique Nogueira Cobra ; traducción y revisión técnica Germán Narváez Rozo. Edition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Bogotá ; Buenos Aires : McGraw Hill, 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C652m, ... Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonar L. Berry ; traducción Adriana de Hassan. by Berry, Leonard L [autor.] \| Hassan, Adriana de [traductor]. Edition: Edición Armando Bernal, Lucrecia Monárez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B534b. Place hold Request article Add to cart (remove)

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Your search returned 434 results.