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Customer experience : la fórmula del éxito para enamorar a los clientes / Marcos Álvarez.

by Álvarez, Marcos [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Barcelona : Profit Editorial, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A473c1 2016.

The entrepreneur's guide to customer development : a "cheat sheet" to The four steps to the epiphany / by Brant Cooper & Patrick Vlaskovits ; foreword by Steven Gary Blank.

by Cooper, Brant [autor.] | Vlaskovits, Patrick | Blank, Steven G.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Language: English Publisher: Menlo Park, California : B. Cooper and P. Vlaskovitz, 2010Availability: Items available for loan: Biblioteca CESA (1)Call number: EBR658.402 / C776e 2010.

Marketing management : a relationship approach / Svend Hollensen.

by Hollensen, Svend [autor.].

Edition: Third. Edition.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Language: English Publisher: [London] : Pearson, 2015Availability: Items available for loan: Biblioteca CESA (1)Call number: EBR658.8 / H722m 2015.

Review of marketing research : special issue - marketing legends / Editor Naresh K. Malhotra .

by Malhotra, Naresh K [editor .].

Series: : Review of marketing researchMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido : Emerald Group Publishing Limited, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.83 / R454r 2011.

Storytelling con datos / Cole Nussbaumer Knaflic ; traductor Lola Garín Fominaya ; editores Eugenio Tuya, Sofía Cárdenas.

by Nussbaumer Knaflic, Cole [autor.] | Garín Fominaya, Lola [traductor .] | Tuya, Eugenio [editor.] | Cárdenas, Sofía [editor.].

Series: : Social businessMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Madrid : Anaya Multimedia ; Wiley, 2017Other title: Storytelling con datos : visualización de datos para profesionales /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.802 / N975s 2017.

Let's get real or let's not play : transforming the buyer/seller relationship / Mahan Khalsa, Randy Illig.

by Khalsa, Mahan [autor.] | Illig, Randy.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Portfolio, 2008Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K452l 2008.

Más allá del customer experience / Raúl Amigo ; prólogo de Don Peppers .

by Amigo, Raúl [autor.] | Peppers, Don [prólogo .].

Series: Colección acción empresarialMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : LID Editorial Empresarial ; Ediciones de la U, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A516a 2016.

Marketing relacional : cómo obtener clientes leales y rentables / Josep Alet i Vilaginés .

by Alet i Vilaginés, Josep [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A372m 1994.

Marketing digital : navegando en aguas digitales sumérgete conmigo / Yi Min Shum Xie.

by Shum Xie, Yi Min [autor.].

Edition: 2da. edición .Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones de la U, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / SH562m 2019.

Commonsense direct marketing / Drayton Bird.

by Bird, Drayton [autor.].

Edition: 3a. edition.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: London : Kogan Page, 1999Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / B618c 1999.

Marketing digital : para dummies / Aitor Contreras...[y otros].

by Contreras, Aitor [autor.] | García, Isra | Ronco, Víctor | Rubio, Álex | Valdelvira, Oscar.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Planeta ; Para dummies, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / M345m 2019.

Customer experience : 22 international CX professionals share their current best-thinking on achieving impact and visibility through world-class best-practice CX / Editor Andrew Priestley.

by Priestley, Andrew [editor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido : Writing Matters, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2019.

The customer experience book : how to design, measure and improve customer experience in your business / Alan Pennington.

by Pennington, Alan [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido ; New York, Pearson, 2016Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P414c 2016, ...

Atención estratégica al cliente : cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar las ganancias / John A. Goodman ; traduccion de Daniela Rodrigues Gesualdi ; revisión técnica del Dr. Carlos Galli.

by Goodman, John A [autor.] | Rodrigues Gesualdi, Daniela [traductor .] | Galli, Carlos Alberto [revisión técnica .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Buenos Aires : Pluma Digital Ediciones, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G653a 2014.

Managing eCommerce : A marketer's complete guide to successfu eCommerce / Tracy Emerick.

by Emerick, Tracy [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: [United States] : The Direct Marketing Association, 2002Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.83 / EM53m 2002.

Relationship marketing on the internet : create one on one bonds with prospects and customers and keep them forever / Roger C. Parker ; forewords bye Lynne Duddy and Seth Godin.

by Parker, Roger C [autor.] | Duddy, Lynne [prólogo.] | Godin, Seth [prólogo.].

Series: Adams StreetwiseMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: [United States] : Adams Media Corporation, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.83 / P238r 2000.

Clienting : marketing y servicios para rentabilizar la lealtad / Luis Huete, Andrés Pérez. .

by Huete, Luis María, 1956- [autor] | Pérez Dominguez, Andrés, 1969- [autor.].

Edition: Primera edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Barcelona : Tibidabo Ediciones, S.A., Ediciones Deusto, 2003Copyright date: ©2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H888 2003.
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Customer experience management field manual : the guide for buiding your top performing CX program / Jeff Sheehan.

by Sheehan, Jeff [autor.].

Edition: Primera edición.Material type: Text Text; Nature of contents: biography; Literary form: Not fiction ; Audience: General; Original language: English Publisher: Orlando : Boston Business Books, 2021Copyright date: ©2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / SH541 2021.

Marketing de boca en boca / Emanuel Rosen ; traducción de Mirta Waitzman.

by Rosen, Emanuel [autor] | Waitzman, Mirta [traductor].

Series: Vergara businessEdition: Primera ediciónMaterial type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Summary language: Spanish Original language: English Publisher: Buenos Aires : Javier Vergara, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / R813m 2001.

What customers crave : how to create relevant and memorable experiences at every touchpoint / Nicholas J. Webb.

by Webb, Nicholas J, 1958- [autor].

Edition: Primera ediciónMaterial type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Summary language: English Publisher: New York : American Management Association, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W365w 2017.

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