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		La Gestión en las empresas de servicios / James L. Heskett ; traducción de Francisco Nadal de Moner. by Heskett, James L [autor.] \| Nadal de Moner, Francisco [traductor]. Series: Gestión e InnovaciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Plaza & Janés Editores, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / H585g. Place hold Request article Add to cart (remove)
		Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart ; traducción Ignacio Ma. Martínez de Onate. by Heskett, James L [autor.] \| Martínez de Oñate, Ignacio María [traductor] \| Sasser, Earl, Jr \| Hart, Christopher W. L. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H583c. Place hold Request article Add to cart (remove)
		Auditoria del servicio metodologia / Humberto Serna Gomez. by Serna Gómez, Humberto [autor.] \| Gomez, John Jairo \| Universidad de lol Andes. Facultad de Administracion, Universidad de lol Andes. Facultad de Administracion. Series: Mercadeo ; no.29Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Universidad de los Andes. Facultad de Administracion, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S486a. Place hold Request article Add to cart (remove)
		Auditoria del servicio : cómo medir y satisfacer las necesidades del cliente / Humberto Serna Gómez, John Jairo Gómez ; colab. Patricia Serna H., Sergio Serna H., María Dolores Rodríguez. by Serna Gómez, Humberto [autor.]. Series: Serie gerentesMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : RAM Editores, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486a, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Control total de calidad / María Elenena Vázquez Lira. by Vázquez Lira, María Elena [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Instituto Tecnológico y de Estudios Superiores de Monterrey, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / V393c. Place hold Request article Add to cart (remove)

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