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		Jornada la Nueva Imagen del Servicio : un excelente servicio al cliente es hoy la clave para competir, conservar a nuestros clientes satisfechos y mejorar las utilidades de la organización / Elizabeth Richoux Laverde, Lucía G. de Taborda. by G. de Taborda, Lucía \| Richoux Laverde, Elizabeth. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.84 / R533n 1998. Place hold Request article Add to cart (remove)
		El sistema de satisfacción del cliente en la calidad total : como definir estándares y procesos en función del cliente / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1991. Place hold Request article Add to cart (remove)
		La satisfacción del cliente a través de la calidad : cómo definir stándares y procesos en función del cliente / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1995. Place hold Request article Add to cart (remove)
		Clientes de por vida / Gerardo González Uribe; Cesa, Incolda. by González Uribe, Gerardo \| Colegio de Estudios Superiores de Administración. Cesa \| Incolda. Series: Colección video empresarialMaterial type: Film; Type of visual material: videorecording Language: Spanish Publisher: Bogotá : P&B, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643ve 1997. Place hold Request article Add to cart (remove)
		La satisfacción del cliente como política de empresa : cómo mejorar los índices de satisfacción de sus clientes mediante una estrategia práctica que involucre a toda la organización / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / S237s 1996. Place hold Request article Add to cart (remove)
		El servicio excelente al cliente : como ventaja competitiva / Lucía González de Taborda, Elizabeth Richoux. by González de Taborda, Lucía \| Richoux, Elizabeth. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, [s.f.]Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / G643s. Place hold Request article Add to cart (remove)
		The ultimate question 2.0 : how net promoter companies thrive in a custoer-driven world / Fred Reichheld, Rob Markey. by Reichheld, Frederick F [autor.] \| Markey, Rob. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Harvard Business Review Press, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.872 R351u. Place hold Request article Add to cart (remove)
		The Entrepreneur's guide to customer development : A cheat sheet to The Four Steps to the Epiphany / by Brant Cooper & Patrick Vlaskovits ; foreword by Steven Gary Blank. by Cooper, Brant [autor.] \| Vlaskovits, Patrick. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Lexington, KT : Custdev, 2010Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.402 / C776e 2010. Place hold Request article Add to cart (remove)
		Kapital cliente : la rentable gestión de clientes / Marta Lucía Restrepo Torres. by Restrepo Torres, Marta Lucia [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración, Editorial CESA, 2015Online access: Recurso digital Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.812 / R313k 2015, ... Not available: Biblioteca CESA: Checked out (1). Lists: Mujeres CESA. Place hold Request article Add to cart (remove)
		Fidelidad en la red : cómo lograr que sus clientes visiten y compren permanentemente / Ellen Reid Smith ; traducción de Adriana de Hassan. by Smith, Ellen Reid [autor.] \| Hassan, Adriana de [traductor]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Bogotá : Editorial Norma, 2002Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.84 / S642f 2002, ... Place hold Request article Add to cart (remove)
		Microeconomía / Michael L. Katz, Harvey S. Rosen ; traductor Francisco Reyes Guerrero. by Katz, Michael L [autor.] \| Reyes Guerrero, Francísco \| Rosen, Harvey S. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : MacGraw Hill, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 330.1 / K177m 1995. Place hold Request article Add to cart (remove)
		Consumer-centric category management : how to increase profits by managing categories based on consumer needs / AC Nielsen, John Karolefski, Al Heller. by Ac Nielsen \| Heller, Al \| Karolefski, John. Edition: First. edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New Jersey John Wiley & Sons, 2006Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.834 / N669c 2006 , ... Place hold Request article Add to cart (remove)
		Un paso adelante : cómo lograr la ventaja competitiva a través del servicio al cliente / Gabriel Vallejo López, Fernando Sánchez Paredes . by Vallejo López, Gabriel [autor.] \| Sánchez Paredes, Fernando. Edition: 1ra. edición .Material type: Text; Literary form: Not fiction ; Audience: General; Original language: Spanish Publisher: Bogotá : Conecta, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182u1 2011. Place hold Request article Add to cart (remove)
		Persona no consumidor : antropología, neurociencia y hormonas para el marketing / Javier Rovira. by Rovira, Javier [autor.]. Edition: 1a. edición .Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Alfaomega, ESIC, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / R875p 2017. Place hold Request article Add to cart (remove)

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