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El servicio es primero : fortalecimiento de autoridad : (empowerment) / John Tschohl, autor presentador.

by Tschohl, John.

Series: Service firstMaterial type: Film Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institote, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.81 / T877s 1996, ...

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El servicio es primero : cómo manejar las quejas y al cliente irritado / John Tschohl.

by Tschohl, John.

Series: Service first ; 3Material type: Film Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877s 1996.

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Pages
  • Colegio de Estudios Superiores de Administración - CESA
  • Diagonal 34ª # 5ª-23
  • PBX: 339 53 00 – 1189 -1120
  • Bogotá, Colombia
  • Términos y condiciones
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