Search

Your search returned 324 results.

Results
		La satisfacción del cliente : la otra mitad de su trabajo / Dru Scott ; translator Héctor G Tejera. by Scott, Dru [autor.] \| Tejera, Héctor G [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamericana, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S425s. Place hold Request article Add to cart (remove)
		La fórmula del servcio excelente : una guía clara, precisa y fácilmente aplicable en una pequeña empresa, que puede dar a su organización la ventaja competitiva que necesita para superar a sus competidores. Series: Guías de gestión de la pequeña empresaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M297f. Place hold Request article Add to cart (remove)
		Servicio al cliente : métodos de auditoria y medición / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Temas gerencialesEdition: 2a. edition / actualizada y corregida.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486s, ... Place hold Request article Add to cart (remove)
		CRM : cómo implementar y beneficiarse de la gestión de las relaciones con los clientes :(Customer Relationship Management) / Jay Curry con Adam Curry ; traducido por Carlos Ganzinelli. by Curry, Jay [autor.] \| Curry, Adam \| Ganzinelli, Carlos [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bilbao : Ediciones Gestión 2000, 2002Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C976c, ... Place hold Request article Add to cart (remove)
		CRM a través de internet : cómo identificar, atraer, atender y retener a los clientes con ayuda de internet / Kathlen Sindell ; traductor Juan Castilla Plaza. by Sindell, Kathlen [autor.] \| Castilla Plaza, Juan [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Gestión 2000, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / S616c. Place hold Request article Add to cart (remove)
		Administración de servicios : estrategias de marketing, operaciones y recursos humanos / Christopher H. Lovelock ... [y otros] ; traducción Miguel Ángel Sánchez Carrión, Pilar Mascaró Sacristán, Angel Apuntes Aguirre. by Apuntes Aguirre, Angel [autor.] \| Anta, Marisa De [editor] \| Lovelock, Christopher H \| Mascaró Sacristán, Pilar [traductor] \| Sánchez Carrión, Miguel Angel [traductor]. Edition: Editora Marisa de Anta.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson Educación, Prentice Hall, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898a. Place hold Request article Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- [autor.] \| Meindl, Peter. Edition: 3th edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 2007Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.78 / CH549s. Place hold Request article Add to cart (remove)
		Administración de relaciones con los clientes = : Customer de relationship management / William G. Zikmund, Raymond McLeod, Faye W. Gilbert ; traductora Alicia Reardor Flynn. by Zikmund, William G [autor.] \| Gilbert, Faye W \| Mcleod, Raymond \| Reardor Flynn, Alicia [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish, English Original language: English Publisher: México : Grupo Patria Cultural, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / Z68c. Place hold Request article Add to cart (remove)
		Administración de la cadena de suministro : estrategia, planificación y operación / Sunil Chopra ; traducción Alberto Santiago Fernández Molina y Pilar Carril Villarreal. Edition: 3a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson Educación : Pearson/Prentice Hall, 2008Online access: Recurso digital Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.78 / CH549a, ... Place hold Request article Add to cart (remove)
		Clientemanía : nunca es demasiado tarde para construir una empresa centrada en el cliente / Ken Blanchard, Jim Ballard, Fred Finch ; [traducción, Almudena Villamizar G]. by Blanchard, Kenneth H [autor.] \| Ballard, Jim, 933- \| Finch, Frederic E. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá ; Barcelona : Grupo Editorial Norma, 2005Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B639c, ... Place hold Request article Add to cart (remove)
		Marketing relacional : un nuevo enfoque para la seducción y fidelización del cliente / Pedro J. Reinares Lara, José Manuel Ponzoa Casado ; prólogo de Javier Alvarez. by Reinares Lara, Pedro José [autor.] \| Alvarez Ballesteros Francisco Javier \| Gómez Arnau, Adriana [editor] \| Ponzoa Casado, José Manuel. Series: Prentice hall. Financial TimesEdition: 2a. edition / Edición Adriana Gómez\Arnau.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Pearson Educación, 2004Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / R364m, ... Place hold Request article Add to cart (remove)
		Gestión por categorías : la respuesta eficiente al consumidor (ECR) / Jordi Garrido i Pavia. by Garrido I Pavia, Jordi [autor.]. Series: Empresa y gestiónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Ediciones Pirámide, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / G241g. Place hold Request article Add to cart (remove)
		Successful marketing for service organizations / Eugene M. Johnson, Eberhard E. Scheuing. by Johnson, Eugene M [autor.] \| Scheving, Eberhard E [coautor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : American Management Association, 1982Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / J661s. Place hold Request article Add to cart (remove)
		The new marketing / Richard Brookes. by Brookes, Richard, 1945- [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Aldershot (England) : Gower, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B872n. Place hold Request article Add to cart (remove)
		Cómo gerenciar el servicio al cliente / Bernard Katz ; traducción Teresa Nino Torres ; revisión técnica Humberto Serna Gómez. by Katz, Bernard [autor.] \| Niño Torres, Teresa [traductor] \| Serna Gómez, Humberto. Series: Serie EmpresarialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Fondo Editorial Legis, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K19c. Place hold Request article Add to cart (remove)
		La Gestión en las empresas de servicios / James L. Heskett ; traducción de Francisco Nadal de Moner. by Heskett, James L [autor.] \| Nadal de Moner, Francisco [traductor]. Series: Gestión e InnovaciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Plaza & Janés Editores, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / H585g. Place hold Request article Add to cart (remove)
		La revolución del servicio : el toque personal que conserva y cautiva clientes / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto \| Villamizar Herrera, Jesús [traductor]. Series: Serie empresarial LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : [s.e.], 1990Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A341r, ... Place hold Request article Add to cart (remove)
		La nueva mercadotecnia / Richard Brookes ; traducción Robert A. Haas. by Brookes, Richard [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw-Hill, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B872n. Place hold Request article Add to cart (remove)
		Primero estoy yo : el mensaje que sus clientes le transmiten a usted... / Linda Silverman Goldzimer ; con la colaboración de Gregory L. Beckmann ; traducción de Adriana de Hassan. by Silverman Goldzimer, Linda [autor.] \| Hassan, Adriana de [traductor]. Series: Desarrollo gerencialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Grupo Editorial Norma, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S587p. Place hold Request article Add to cart (remove)

1
2
3
4
5
6
7
8
9
10
Next
Last

Hola