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		Marketing de los servicios / Ildefonso de los servicios. by Grande Esteban, Ildefonso [autor.]. Edition: 3a. edition / revisada.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G751m. Place hold Request article Add to cart (remove)
		Customer service : a practical approach / Elaine K Harris. by Harris, Elaine K [autor.]. Edition: Fourth edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Pearson Prentice Hall, 2007Online access: Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H313c. Place hold Request article Add to cart (remove)
		La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera. by Albrecht, Karl [autor.] \| Bradford, Lawrence J. Coaut. - Villamizar Herrera, Jesús [traductor]. Series: Serie EmpresarialMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Legis, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341e. Place hold Request article Add to cart (remove)
		La calidad del cliente : paradigma del marketing / Marta Lucía Restrepo Torres. by Restrepo Torres, Marta Lucia [autor.] \| Colegio de Estudios Superiores de Administración. Cesa. Series: Borradores de administraciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración-CESA, 2011Online access: _ Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / R436c, ... Lists: Mujeres CESA. Place hold Request article Add to cart (remove)
		Marketing de los servicios / Ildefonso Grande Esteban. by Grande Esteban, Ildefonso [autor.]. Edition: 4a. edition / revisada y actualizada.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Alfaomega, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G751m. Place hold Request article Add to cart (remove)
		The best service is no service / Kantola Productions ; Director Danny Zemane. by Price, Bill \| Zemane, Danny [director.] \| Kantola Productions. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: English Publisher: California : Stanford executive briefings, 2007Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B554 2007. Place hold Request article Add to cart (remove)

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