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		Clientemanía : nunca es demasiado tarde para construir una empresa centrada en el cliente / Ken Blanchard, Jim Ballard, Fred Finch ; [traducción, Almudena Villamizar G]. by Blanchard, Kenneth H [autor.] \| Ballard, Jim, 933- \| Finch, Frederic E. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá ; Barcelona : Grupo Editorial Norma, 2005Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B639c, ... Place hold Request article Add to cart (remove)
		La ruta del servicio : sector de servicios y bienestar / Gabriel Vallejo López. by Vallejo López, Gabriel [autor.]. Series: La Ruta del Servicio ; No.4Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Portafolio, 2012Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V182ru, ... Place hold Request article Add to cart (remove)
		Un paso adelante : cómo lograr la ventaja competitiva a través del servicio al cliente / Gabriel Vallejo López, Fernando Sánchez Paredes. by Vallejo López, Gabriel [autor.] \| Sánchez Paredes, Fernando. Series: GerenciaMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Grupo Editorial Norma, 2011Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V182u, ... Place hold Request article Add to cart (remove)
		Gerencia del servicio : alternativa para la competitividad / Mario Enrique Uribe Macías. by Uribe Macías, Mario Enrique [autor.]. Series: Gestión empresarialEdition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ediciones de la U, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / U762g 2013. Place hold Request article Add to cart (remove)
		The Entrepreneur's guide to customer development : A cheat sheet to The Four Steps to the Epiphany / by Brant Cooper & Patrick Vlaskovits ; foreword by Steven Gary Blank. by Cooper, Brant [autor.] \| Vlaskovits, Patrick. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Lexington, KT : Custdev, 2010Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.402 / C776e 2010. Place hold Request article Add to cart (remove)
		Kapital cliente : la rentable gestión de clientes / Marta Lucía Restrepo Torres. by Restrepo Torres, Marta Lucia [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración, Editorial CESA, 2015Online access: Recurso digital Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.812 / R313k 2015, ... Not available: Biblioteca CESA: Checked out (1). Lists: Mujeres CESA. Place hold Request article Add to cart (remove)
		Microeconomía / Michael L. Katz, Harvey S. Rosen ; traductor Francisco Reyes Guerrero. by Katz, Michael L [autor.] \| Reyes Guerrero, Francísco \| Rosen, Harvey S. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : MacGraw Hill, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 330.1 / K177m 1995. Place hold Request article Add to cart (remove)
		Un paso adelante : cómo lograr la ventaja competitiva a través del servicio al cliente / Gabriel Vallejo López, Fernando Sánchez Paredes . by Vallejo López, Gabriel [autor.] \| Sánchez Paredes, Fernando. Edition: 1ra. edición .Material type: Text; Literary form: Not fiction ; Audience: General; Original language: Spanish Publisher: Bogotá : Conecta, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182u1 2011. Place hold Request article Add to cart (remove)
		Marketing de fidelización : ¿cómo obtener clientes satisfechos y leales, bajo una perspectiva latinoamericana? / Alejandro Schnarch Kirberg . by Schnarch, Kirberg Alejandro [autor.]. Series: Ciencias administrativasEdition: 1a. edición .Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8343 / S357m1 2011. Place hold Request article Add to cart (remove)
		Más allá del customer experience / Raúl Amigo ; prólogo de Don Peppers . by Amigo, Raúl [autor.] \| Peppers, Don [prólogo .]. Series: Colección acción empresarialMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : LID Editorial Empresarial ; Ediciones de la U, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A516a 2016. Place hold Request article Add to cart (remove)
		The ten principles behind great customer experience / Matt Watkinson. by Watkinson, Matt [autor.]. Edition: Primera edición.Material type: Text; Nature of contents: ; Literary form: Not fiction ; Audience: General; Language: English Publisher: Harlow, Inglaterra : Financial Times, 2013Copyright date: ©2013Other title: The 10 principles behind great customer experience.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W336 2013. Place hold Request article Add to cart (remove)
		Geolocalización para captar y fidelizar clientes : aprende geolocalización resolviendo las 9 preguntas más importantes de marketing, ventas y expansión / Omar Arce Torreblanca. by Arce Torreblanca, Omar [autor.]. Edition: Primera edición.Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: [Orlando, Florida] ; [Publicado de forma independiente], 2021Copyright date: ©2021Other title: Geo localización para captar y fidelizar clientes : aprende geolocalización resolviendo las 9 preguntas más importantes de marketing, ventas y expansión / .Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / AR668 2021. Place hold Request article Add to cart (remove)
		Customer-centric leadership : 8 principles for a customer-centric culture / Sydney Brouwer ; traducción de Bodie Brouwer. by Brouwer, Sydney [autor.] \| Brouwer, Bodei [traductor]. Edition: Primera edición.Material type: Text; Format: print ; Literary form: Not fiction Language: English Original language: Dutch Publisher: Amsterdam : Sydney Brouwer, 2019Other title: Customer centric leadership : eight principles for a customer centric culture.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B876 2019. Place hold Request article Add to cart (remove)

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