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The experience economy : work is theatre every business a stage / B. Joseph Pine II, James H. Gilmore.

by Pine, B. Joseph [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1999Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.56 / P649e.

Marketing en empresas de servicios / José María de Andrés Ferrado.

by De Andrés Ferrado, José María [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Alfaomega, 2008Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.82 / D282m, ...

Living supply chains : how to mobilize the enterprise around delivering what your customers want / John Gattorna.

by Gattorna, John [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Harlow (England) ; New York : Financial Times Prentice Hall, 2006Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.78 / G263l, ...

Comportamientos de compra del consumidor : 29 casos reales / coordinadores Salvador Ruiz de Maya e Ildefonso Grande Esteban.

Series: Libros profesionales de empresaMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : ESIC Editorial, 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.834 / R934e.

Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift.

by Swift, Ronald S [autor.].

Edition: First edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / Sw54a.

Calidad personal : la base de todas las demás calidades / Claus Moller.

by Moller, Claus [autor.] | Colaboradores | Love, Jan - Moller, Viveca - Touborg, Lis.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [s.l.] : Time Manager International, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M736c.

Guía para el ejercicio profesional de la Contaduría / Luz Marina Guevara Medina.

by Guevara Medina, Luz Marina [autor.].

Series: De Comptvtis et Scriptvris. Cuadernos de Contablidad ; 9Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Pontificia Universidad Javeriana, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 657 / G939g.

CRM : las cinco pirámides del marketing relacional / Cosimo Chiesa de Negri.

by Chiesa de Negri, Cosimo [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Deusto, 2005Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C533c, ...

Marketing relacional : un nuevo enfoque para la seducción y fidelización del cliente / Pedro J. Reinares Lara, José Manuel Ponzoa Casado ; prólogo de Javier Alvarez.

by Reinares Lara, Pedro José [autor.] | Alvarez Ballesteros Francisco Javier | Gómez Arnau, Adriana [editor] | Ponzoa Casado, José Manuel.

Series: Prentice hall. Financial TimesEdition: 2a. edition / Edición Adriana Gómez\Arnau.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Pearson Educación, 2004Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / R364m, ...

Relationship marketing : theory and practice / edited by Francis Buttle.

by Buttle, Francis [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: London : Chapman, 1996Online access: Publisher description | Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / R382r.

Mid-Market CRM : Customer Relationship Excellence for mid sized enterprises / Francis Buttle , Jeremy Cox.

by Buttle, Francis [autor.] | Cox, Jememy.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Label Publishing, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B988m.

Mercadeo Relacional : hable directo con su cliente; descubra, conozca y comprenda a sus cliente con Mercadeo Directo / Marta Lucía Restrepo Torres.

by Restrepo Torres, Marta Lucia [autor.].

Edition: 2da edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Rap Collins Colombia, 2006Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8132 / R436m, ...
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Conflictos, crisis y abandonos en relaciones contractuales entre los clientes y agencias de comunicación de marketing / Claudia Gómez R.

by Gómez R., Claudia [autor.] | Colegio de Estudios Superiores de Administración. Cesa.

Series: Borrador de administración ; No. 45Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración-CESA-, 2011Online access: _ Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G633c.

La calidad del cliente : paradigma del marketing / Marta Lucía Restrepo Torres.

by Restrepo Torres, Marta Lucia [autor.] | Colegio de Estudios Superiores de Administración. Cesa.

Series: Borradores de administraciónMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración-CESA, 2011Online access: _ Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / R436c, ...
Lists:

Keeping customers / edited, with an introduction by John J. Sviokla and Benson P Shapiro.

by Harvard Business Review [autor.] | Shapiro, Benson P | Sviokla, J. J.

Series: The Harvard Business Review Book SeriesMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K267k.

CRM at the speed of light, fourth edition : Social CRM strategies, tool, and techniques for engaging your customers / Paul Greenberg.

by Greenberg, Paul [autor.].

Edition: Fourth edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : McGraw Hill, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.81 / G798c.

Crossumer : clases para entender al consumidor español de nueva generación / Víctor Gil, Felipe Romero.

by Gil, Víctor [autor.] | Romero, Felipe [coautor].

Edition: 2da edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Gestión 2000, 2008Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / G463c, ...

Un paso adelante : cómo lograr la ventaja competitiva a través del servicio al cliente / Gabriel Vallejo López, Fernando Sánchez Paredes.

by Vallejo López, Gabriel [autor.] | Sánchez Paredes, Fernando.

Series: GerenciaMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Grupo Editorial Norma, 2011Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / V182u, ...

Hitting the sweet spot : how consumer insights can inspire better marketing and advertising / Lisa Fortini\Campbell ; editor Bruce Bendinger.

by Fortini-Campbell, Lisa [autor.].

Series: The Consumer Insight Classic!Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Chicago, Ill : Workshop, 2001Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.834 / F742h, ...

Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil [autor.] | Meindl, Peter.

Edition: Fourth edition.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Pretince Hall, 2010Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.78 / Ch549s.

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