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Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez.

by Gómez, David [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018.

Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.

by Lipp, Doug [autor.].

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw-Hill Education, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: EBR658.3124 / L664u 2013.

Competing against luck : the story of innovation and customer choice / Clayton M. Christensen...[y otros].

by Christensen, Clayton M, 1952- [autor.] | Hall, Taddy | Dillon, Karen | Duncan, David S.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : HarperBusiness, an imprint of HarperCollins Publishers, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C737c 2016.

Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus.

by Klaus, Philipp [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Palgrave Macmillan, 2015Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / K636m 2015, ...

Marketing relacional : cómo obtener clientes leales y rentables / Josep Alet i Vilaginés .

by Alet i Vilaginés, Josep [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A372m 1994.

Construyendo Xperiencias : customer experience, la clave para generar rentabilidad y diferenciación / Rodrigo Fernández de Paredes Alegria.

by Fernández de Paredes Alegria, Rodrigo [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Exma Editorial, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F363c 2019.

Un servicio legendario : la clave es interesarse por el cliente / Ken Blanchard, Victoria Halsey y Kathy Cuff ; traducción de Carlos Ossés Torrón .

by Blanchard, Ken Blanchard, Kenneth H [autor.] | Halsey, Victoria | Cuff, Kathy | Ossés Torrón, Carlos [traductor .].

Series: : Narrativa empresarialMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Barcelona : Empresa activa, 2014-2015Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B639s 2015, ...

The simple truths of service : inspired by Johnny the bagger / Ken Blanchard y Barbara A. Glanz.

by Blanchard, Ken Blanchard, Kenneth H [autor.] | Glanz, Barbara A.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Naperville, Illinois : Simple Truths, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B639s 2017.

Raving fans : a revolutionary approach to customer service / Ken Blanchard y Sheldon M. Bowles ; prefacio de Harvey Mackay.

by Blanchard, Ken Blanchard, Kenneth H [autor.] | Bowles, Sheldon M | Mackay, Harvey [prefacio .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : William Morrow and Company Inc., 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B639r 1993.

Customer relationship management : a strategic imperative in the world of e-business / editor Stanley A. Brown.

by Brown, Stanley A [editor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Toronto ; New York : John Wiley & Sons Canada, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2000.

The Sage handbook of service-dominant logic / editores Stephen L. Vargo y Robert F. Lusch ; asistente Kaisa Koskela-Huotar.

by Vargo, Stephen L, 1945- [editor .] | Lusch, Robert F [editor .] | Koskela-Huotar, Kaisa [asistente .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Los Ángeles, California : Sage Publications, Inc.; Sage reference, 2019Other title: Service-dominant logic.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / SA129s 2019.

Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz y Jacquelyn S. Thomas.

by Blattberg, Robert C [autor.] | Getz, Gary | Thomas, Jacquelyn S.

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston, Massachusetts : Harvard Business School Press, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B644c 2001.

Las dos caras del servicio : 34 experiencias que nos recuerdan la importancia de servir / Gabriel Vallejo López.

by Vallejo López, Gabriel [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Conecta, 2020Other title: Las dos caras del servicio : treinta y cuatro experiencias que nos recuerdan la importancia de servir /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182d 2020.

Construya sus argumentos con cinco pasos para conservar a sus clientes / Instituto Superior de Dirección de Ventas ; Guion y realización Carlos Barcelo ; Producción gupo Jaume Muntaner.

by Barcelo, Carlos [Guión] | Instituto Superior de Dirección de Ventas | Grup Jaume Muntaner.

Series: Formación empresarialMaterial type: Film Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [Madrid] : Grupo ODE. [1990]Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.81 / C743 1990, ...

Customer experience : 22 international CX professionals share their current best-thinking on achieving impact and visibility through world-class best-practice CX / Editor Andrew Priestley.

by Priestley, Andrew [editor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido : Writing Matters, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2019.

The customer experience book : how to design, measure and improve customer experience in your business / Alan Pennington.

by Pennington, Alan [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido ; New York, Pearson, 2016Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P414c 2016, ...

Harvard Business Review on Customer Relationship Management / C. K. Prahalad...[ y otros 9].

by Prahalad, Coimbatore Krishna Rao, 1941- [autor.] | Ramaswamy, Venkatram | Seybold, Patricia B | Berry, Leonard L | Chase, Richard B | Dasu, Sriram | Sawhney, Mohanbir S | Katzenbach, Jon R | Santamaria, Jason A.

Series: The Harvard Business Review Paperback SeriesMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston, Massachusetts : Harvard Business School Press, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H339h 2001.

Atención estratégica al cliente : cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar las ganancias / John A. Goodman ; traduccion de Daniela Rodrigues Gesualdi ; revisión técnica del Dr. Carlos Galli.

by Goodman, John A [autor.] | Rodrigues Gesualdi, Daniela [traductor .] | Galli, Carlos Alberto [revisión técnica .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Buenos Aires : Pluma Digital Ediciones, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G653a 2014.

Cómo convertir a sus clientes en socios / Producción ejecutiva María Facio, Mercedes Reincke ; presentador Philip Kotler.

by Kotler, Philip | Facio, María [productor.] | Reincke, Mercedes [productor].

Material type: Film Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish, English Publisher: [Sin Lugar] : Visendus, 1998Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / C728 1998, ...

El cliente oculto = The hidden customer / escritores Sheldon Renan, Arlan Gutenberg ; productor Simon Barron, editor Don Sikes, .

by Renan, Sheldon [escritor.] | Gutenberg, Arlan [escritor.] | Arlan, Jeff | Sikes, Don [editor.] | Barron, Simon [productor.].

Series: Educational mediaMaterial type: Film Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [California] : Salenger Film, [1990]Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C636 1990.

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