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Auditoria del servicio metodologia /

Serna Gómez, Humberto

Auditoria del servicio metodologia / Humberto Serna Gomez. - 59 páginas : ilustraciones. - Mercadeo ; no.29 .

Subjects--Topical Terms:
Administración del servicio
Empresas--Evaluación.
Servicio al cliente.
Cambio organizacional.

Dewey Class. No.: 658.812 / S486a

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