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| 001 | 20955 | ||
| 005 | 20240405000046.0 | ||
| 007 | t|| | ||
| 008 | 070208s2013 dcua|||f||||||010|0#eng|d | ||
| 020 | _a9780814431993 | ||
| 040 |
_aCO-BoCES _bspa _cCO-BoCES _erda |
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| 041 | 0 | _aeng | |
| 082 | 0 | 4 |
_a658.812 _bT646s |
| 100 | 1 |
_938564 _aToister, Jeff, _eautor. _4aut |
|
| 245 | 1 | 0 |
_aService failure : _bthe real reasons employees struggle with customer service and what you can do about it / _cJeff Toister. |
| 264 | 1 |
_a[Washington D.C.] : _bAmerican Managament Association, _c2013. |
|
| 300 |
_a202 páginas : _bilustraciones. |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin mediación _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 500 | _aIncluye índice (p.198-202) | ||
| 538 | _aSala Mercadeo. | ||
| 650 | 2 | 4 |
_aEmpleados _xEntrenamiento. _918366 |
| 650 | 2 | 4 |
_aMercadeo relacional. _949519 |
| 650 | 2 | 4 |
_aSistema de información en mercadeo. _950906 |
| 650 | 2 | 4 |
_aRelaciones con los clientes _xAdministración. _941928 |
| 650 | 2 | 4 |
_aPreferencias de los consumidores. _945139 |
| 942 |
_cBK _2ddc _h658.812 _mT646s |
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| 999 |
_c13917 _d13917 |
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