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		IBM Latin America market driven quality / IBM Corporate Communications. by International Business Machines Corporation - IBM. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [New York] : IBM Corporate Communications [1992?]Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.568 / IN61i 1992, ... Place hold Request article Add to cart (remove)
		El servicio es primero = Service first : servicio de calidad total / Service Quality Institute ; John Tschohl. by Tschohl, John \| Service Quality Institute. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: New York : Service Quality Institute, 1997Other title: Service first.Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / SE491 1997, ... Place hold Request article Add to cart (remove)

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