The benchmarking book / Michael J. Spendolini.
Material type:
TextLanguage: English Publisher: New York : Amacom, 1992Description: xiv, 209 páginas : ilustraciones ; 24 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0814450776; 0814450776Subject(s): Benchmarking (Administración) | Estrategias gerenciales | Cambio organizacional | Control de calidad | Calidad total en administraciónDDC classification: 658.568 | Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
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Libros
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Biblioteca CESA
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General | 658.568 / S747b (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101006683 |
Includes index.
The benchmarking concept \\ The benchmarking process \\ Stage 1: determining what to benchmark \\ Stage 2: forming a benchmarking team \\ Stage 3: identifying benchmark partners \\ Stage 4: collecting and analyzing benchmarking information \\ Stage 5: taking action \\ Ethical and legal issues \\ Keys to benchmarking success.
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